Debit Memo Clerk

CWT•San Antonio, TX

13d•Onsite

About The Position

Carlson Wagonlit Travel SatoTravel ( CWTSatoTravel ) is seeking an experienced and talented Senior Travel Counselor for our San Antonio, Texas onsite location. As a Senior Travel Counselor, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel. As the U.S. military and government division of Carlson Wagonlit Travel ( CWT ), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today As a Debt Memo Clerk, you are responsible for: validating, researching and analyzing all received CWT debit memos.

Requirements

Minimum 3 year travel counselor experience
Proficiency in operations and airline contracts
Multiple GDS knowledge
Basic MSOffice skills
Problem solving skills to be able to identify root causes, trends, and determine best solutions using a systematic approach
Excellent oral/written communication skills to communicate to team members, and internal and external clients
Basic MSOffice skills
Ability to meet and maintain required performance standards
Excellent customer service skill required

Responsibilities

Validate, research and analyze all received CWT debit memos
Provide necessary documentation to the DMC team for payment within the designated timeline
Identify error trends and opportunities to reduce future debit memo costs to organization
Organizes work flow process to ensure established deadlines are consistently met for CWT payment of debit memos
Deals with air carriers directly to research alternate debit memo payment resolution
Maintain and record debit memo data on excel spreadsheet
Validate airline debit memo applicability and dispute accordingly
Identify trends, share information, and work with Supervisor and Branches to identify opportunities for training, scripting and automation needs at branch level
Facilitate reduction of future debit memos
Foster teamwork by attending team meetings and act as SME for debit memo resolution items