Debit Card Fraud Lead

Liberty Bank•Middletown, CT

About The Position

Reporting to the Bank Security Officer and the Debit Card Fraud Manager, the Debit Card Fraud Lead would collaborate with the Banks Debit Card vendor(s) with fraud trends and continuously working to understand and mitigate losses to ensure the highest level of loss avoidance and reduction while balancing the customer experience. Fraud in the financial services industry continues to increase with more in-depth and complex fraud schemes. To address this ever-increasing risk, it requires forward thinking and strategic assessment on how to predict the next possible fraud scheme and prevent/limit fraud losses. The Debit Card Fraud Lead is responsible for the implementation of effective fraud solutions across the digital banking, branch, phone, debit card, and ATM channels. This role will work closely with Corporate Security/Fraud Intelligence Unit, Deposit Operations, Online Banking, Retail, external vendors, consumers and business owners, to ensure our fraud solutions are performing as expected, prioritizing any necessary remediation activities. The Debit Card Fraud Lead will supervise the implementation of fraud solutions intended to reduce fraud, improve overall operating efficiency and resolution of cases in a timely manner. The Debit Card Fraud Lead will conduct regular case, TAB rule reviews and reporting. Prepare monthly and yearly reporting to create and deliver reporting appropriate for managing Debit Card fraud and analytics necessary to develop tools and strategies to prevent and reduce fraud trends.

Requirements

Strong knowledge of banking operations, fraud investigations, and Regulation E
Detailed oriented and analytical skills are required. Ability to analyze and solve problems quickly.
Strong accounting knowledge (general ledger, accounts reconciliation, accounting entries)
Ability to perform highly detailed work on multiple, concurrent tasks, while navigating multiple applications and external resources
Ability to work under strict deadlines
Ability to work independently while supporting a team environment and availability to be on-call to handle events/cases after regular business hours and weekends with FSM.
Coordinate and schedule 24/7 coverage to respond to fraud events/cases with the Debit Card Fraud Analyst
Strong Advanced computer skills in Excel, Word and Outlook
Good Advanced written and oral communication skills
Strong communication skills for use across the enterprise, with customers, third parties such as vendors & merchants, and with law enforcement
Associates degree or equivalent required. Education requirement may be replaced with at least 3 years of relevant work experience, which must include general ledger and banking operations knowledge.

Responsibilities

Supervises and Monitors daily Fiserv report CM31 Cardholder Suspicious Activity Report for fraud trends and alerts branches of transactions and/or debit card cards that need customer reach out for review of possible fraudulent activity. Routinely handles escalated calls to customers, involved merchants and law enforcement, as needed.
Prepares and maintains TranBlocker Rules and schedules monthly fraud performance reviews with Fiserv’s Fraud Team.
Manages and supervises the review Enfact cases in Case Tracker daily by evaluating denial codes used and reviewing how each transaction was processed to recommend fraud mitigation rule enhancements to Fiserv’s Fraud Team.
Weekly case reviews with Corporate Security, Fraud Intelligence Unit and Bank Secrecy Act Teams, able to submit recommendations for account closure, when a customer is putting the bank at risk.
Creates and provides Training and support to Retail, Frontline and Customer Service Center team members on Debit Card products and troubleshoots customer related card inquires.
Prepares monthly Centrix DTS reporting for submission to Operational Risk Committee.
Prepares periodic and adhoc debit card fraud analysis to be presented to Risk and Governance Committees.
Supervise case analysis and investigations with Corporate Security on all Debit Card & ATM fraud, completes investigations on all merchant breaches and skimming devices.
Assist Corporate Security with other regulatory requirements, and branch inspections knowledgeable on vid-center in the event of an emergency.
Research and respond to Pathfinder Complaints
Mastercard liaison for mobile token risk reviews, manages all red alert enrollments, revoke debit card access when fraudulent activity is detected.