Dealership Valet Operations Manager in Columbus, OH Weekly Pay!

Citrin•Dublin, OH

3h•Onsite

About The Position

Citrin is a growing, purpose-driven organization that provides premium hospitality, driving, and related people-services to car dealerships across the country. Founded 18 years ago, Citrin is a values-driven, entrepreneurial company operating in 15 markets, serving over 70 properties, and employing over 800 individuals. The company is rapidly expanding nationally in an exciting new vertical. Citrin's vision is to create a community of thousands of team members thriving personally, professionally, and financially, by focusing on creating the best work environment, elevating client service, and individual improvement. The company emphasizes putting customers first by putting people first and aims to prepare leaders for growth. The Citrin Management Training Program is designed for leaders to learn the company's culture of friendly competition, customer service, sales and marketing, finance, and operations. Trainees will work alongside teams in current locations, potentially travel to new customer launches, and learn behind-the-scenes operational functions to help shape the organization for growth. The goal is to master the knowledge and skills needed to run their own market and develop a team of 15-50+ employees, serving as the face of Citrin to clients and customers.

Requirements

Minimum of 1-2 years with operational and leadership experience.
Established experience in Microsoft Office Products including Word, Excel, Powerpoint, and Outlook.
Flexible schedule in order to accommodate hours required by assigned location(s).
Established experience in building annual budgets, managing and reporting results, identifying and instituting changes to the business to either maximize profitability or mitigate actuals that fall below expectations.
Excellent oral (including formal presentations) and written communications and comprehension skills, required.
Must have a valid driver's license with no significant infractions
Must be available to work an average of 45 to 50 hours per week.
No drug or alcohol related conviction on your record in the past 5 years (i.e., DUI, DWI).
Must be at least 18 years old.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
All candidates must complete a background and motor vehicle record check after a conditional offer has been made.
Required to use dashcams while operating vehicles.

Nice To Haves

A bachelor's degree is preferred
Relocation is not required but may help increase the velocity of your growth
Sales, leadership and hospitality experience may include but is not limited to: work in a hotel , retail, commission sales or a serving/restaurant environment; participation or leadership in athletic/team activities; leadership experience in the military or community, social, academic organizations.

Responsibilities

Oversee daily valet operations for assigned dealership location(s), including but not limited to, working as valet by greeting customers, washing and parking vehicles, and running the daily operations of all assigned account(s)
Become a leader with entrepreneur mentality and professional communication
Motivate and empower a team to provide world-class hospitality
Effectively manage people and hold them accountable to expectations
Create and manage the schedule, daily reports, and budget allocation
Formal check in meetings with client(s) and directly responsible for client satisfaction.
Responsible for the accountability of Account Managers, shift leads, team leads, and valet team members for all assigned location(s.)
Maintain proper staffing levels and create weekly schedules for all location(s) within their portfolio.
Administer and embody the company’s disciplinary action process and provide support to the Account Manager(s). Ensuring all infractions are being documented in a timely manner by their staff.
Responsible for conducting disciplinary and probation meetings, execute termination once proper documentation is provided to HR.
Identify and make changes for operations, safety, or procedural updates as needed. Assist corporate in communicating these updates.
Directly responsible for building standard operating procedures and location pages for all current or new account(s) assigned. Ensure Account Managers are making the necessary edits.
Launching new locations within the assigned portfolio.
Administers local orientations and driving tests in coordination with Human Resources.
Create and implement site specific training. Identify and build additional training needs as needed at assigned location(s).
Create hourly budget allocation and is responsible for account manager remaining compliant with allocation.
Attends to any escalated customer and client complaints reported from the Account Manager.
Reviews incident claims, ensuring their team is following the proper procedures and timelines for reporting damage claim incidents. Handles all denial of claims and estimates.