Dealership Sales Associate
About The Position
At Antwerpen Auto Group you will be responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their goal is to generate sales appointments and drive customers to the dealership. The Sales Agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The Sales Agent’s responsibility is to deliver premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously.
Requirements
- Valid Driver's License and good driving record
- Ability to deliver premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously
Nice To Haves
- Minimum 1 year dealership sales focused experience
- Able to set priorities, multi-task, and achieve goals
- Ability to perform in a fast paced environment
- Ability to work on a team
- Exceptional communication skills, both written and verbal
- Highly proficient in verbal phone skills
- Ability to establish and maintain strong internal and external relationships
- Strong organizational and time management skills
- Must be adaptable to change
- Proficient using a computer
- Evening and weekend schedule availability required
Responsibilities
- Engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle
- Generate sales appointments and drive customers to the dealership
- Handle internet inquiries and phone calls, establishing contact and a great first impression with our customers
- Use CRM software to manage the initial guest engagement process
- Understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs
- Answer inbound phone calls, internet inquiries, and chats
- Provide guests with timely, relevant responses to address customer questions and needs
- Generate sales and acquisition appointments
- Facilitate providing guests price and purchasing information
- Provide payment options and quotes
- Manage organizers to stay up to date with follow up of all active guests
- Adhere to specific outreach cadence required for new inquiries
- Maintain a thorough understanding of KPIs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
