Dealer Services Representative I Gulfport 4855

Keesler Federal Credit Union • Gulfport, MS

310d • $20

About The Position

The Dealer Services Representative I is responsible for all activities required to process Indirect loans from application through closing. This role provides exceptional member service to dealers and processes loans in a timely, accurate, professional, and courteous manner. The position reports to the Funding Manager - Indirect Lending and is classified as non-exempt.

Requirements

• High school education or GED.
• At least one year of contract processing experience.
• Basic comprehension of arithmetic and basic clerical skills.
• Familiarity with the auto finance industry and consumer credit.
• Understanding of title/lien perfecting in the automotive industry.
• Knowledge of credit application verification processes and related documents.
• Understanding of credit laws and regulations.
• Ability to read and understand credit applications and reports.
• Good oral and written communication skills.
• Accuracy and attention to detail.
• Friendly attitude and excellent interpersonal skills.
• Ability to maintain confidentiality and dependability.
• Punctuality and attendance are critical.
• Flexibility to work overtime, including occasional Saturdays.

Nice To Haves

• Bilingual skills are helpful.
• Completion of CUNA's CPD Online courses as assigned.

Responsibilities

• Process Indirect loan applications and gather necessary loan documents.
• Validate accuracy of loan documents and update the Loan Origination System (LOS) as needed.
• Calculate income of applicants prior to funding an indirect lending contract.
• Verify employment, residence, and insurance as necessary.
• Assist Indirect Dealers with loan payoffs.
• Conduct phone interviews with members as needed.
• Communicate with dealers on missing stipulations and documents.
• Review applications for tolerance rule variances and route to the appropriate authority.
• Handle incoming phone traffic professionally and route calls appropriately.
• Utilize Opening Act and/or Symitar to open and process new accounts.
• Communicate funding verification problems to the Indirect Funding Manager.
• Ensure compliance with all Federal regulations including BSA and OFAC.
• Maintain knowledge of and adhere to internal compliance policies and procedures.
• Meet established service and production goals for the Indirect Lending Department.
• Assist in the development of new projects and process improvements.

Benefits

• Medical, dental, and vision insurance.
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses.
• Employee and Dependent Life Insurance.
• 401(k) Retirement Plan with 100% match on the first 5% contributed.
• Paid Leave.
• Tuition Reimbursement and Competitive Scholarships.
• Short Term & Long-Term Disability Benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED