Dealer Services Outside Coordinator

Cox Communications • Aurora, CO

21d • $20 - $30 • Onsite

About The Position

Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.

Requirements

• High School Diploma or equivalent required
• Effective communication (written and spoken) and interpersonal skills required
• Ability to work in a high performance, fast-paced team environment
• Computer skills, including ability use Internet and MS Office
• Ability to adapt to and work effectively within a constantly changing environment
• Excellent customer service and problem solving skills required
• Ability to sit or stand for prolonged periods of time
• Ability to perform repetitive tasks
• Entry-level and/or employees with minimal client facing experience
• High School Diploma/GED and up to 2 years’ experience in a related field
• Team-based interpersonal skills
• Excellent verbal and written skills
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
• Valid Driver’s License and safe driving record is required
• To be employed in this role, you’ll need to clear a pre-employment drug test.

Nice To Haves

• Automotive/technician knowledge preferred
• Prior experience vehicle reconditioning and or general auto body knowledge is a plus
• Ability to operate vehicles with standard and automatic transmission is preferred

Responsibilities

• Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary
• Provides direct communication to customers to ensure their expectations are met and service issues are resolved
• Educates dealers on all Manheim products and services
• Investigates, troubleshoots, and resolves customer problems and issues
• Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
• Walks vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value
• Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
• Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, mech checks etc.)
• Follow- up as necessary with mechanical shop to determine repair ETAs
• Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
• Review vehicles in sale line up, locate missing vehicles, determine inoperable vehicle and communicate findings to inside Dealer Services team

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees