Dealer Services Outside Coordinator I - Manheim Tampa
About The Position
This position is responsible for working closely with dealers to coordinate vehicles and/or other units for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow. Manage account relationships, maintaining effective communications and ensuring customer requirements are met. Review and update condition report; approve and audit vehicle repair report. Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value. Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems. Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning. In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc. Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles. Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform other duties as assigned by management.
Requirements
- High School Diploma/GED and and generally less than 2 years of experience
- Safe drivers needed; valid driver's license required
- Ability to drive vehicles with standard and automatic transmission
- Effective communication and organization skills required
- Commitment to providing excellent customer service essential
- Satisfactory computer skills and the ability to utilize a handheld portable terminal preferred
Nice To Haves
- Prior experience in vehicle reconditioning, general auto body knowledge, etc. preferred
Responsibilities
- Coordinate vehicles and/or other units for sale
- Review work performed
- Ensure appropriate & timely sale line-up
- Ensure effective operational flow
- Manage account relationships
- Maintain effective communications
- Ensure customer requirements are met
- Review and update condition report
- Approve and audit vehicle repair report
- Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value
- Respond to customer inquiries relating to vehicles
- Provide quality service and assist in resolving problems
- Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning
- Prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
- Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
- Review vehicles in sale line up
- Locate missing vehicles
- Work with account representative to ensure vehicles are ready for sale
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
- Actively participate in support of all safety activities aligned with Safety Excellence
- Perform other duties as assigned by management
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
