Dealer Sales & Service Consultant II
About The Position
Provides quality phone sales and customer service to Dealers in standard and custom product and service offerings. Responsible for handling all elements of contact with the dealer, including order processing, product complaints, inquiries, composition, printing, and billing disputes. Must be knowledgeable of all the complexities associated with the unique setup up and program design related to channel’s customer type, as well as knowledge of the Dealer websites. Strong selling and Customer Service skills required in order to engage dealers, communicate effectively, drive revenue growth and dealer retention. Answers all Dealer calls. Uses strong up/cross-selling and influencing skills to achieve or exceed revenue targets and customer satisfaction goals. Prepares order and quotes using standard pricing. Enters orders using Deluxe systems. Verifies specific customer information (i.e. spelling of name, correct address, phone, account number, size of order).
Requirements
- HS/GED with 2 years prior experience in Call Center or Sales/Customer Service environment
- Knowledge of order management system, access and navigating dealer websites
- Must be 18 years of age or older
Nice To Haves
- Previous sales and service experience with proven ability to achieve set objectives
- Knowledge of customer products, custom PIMS options and order flow to support communication of custom capabilities
- Strong administrative skills
- Strong written and verbal communication skills
- Strong decision making and problem-solving skills
Responsibilities
- Provides quality phone sales and customer service to Dealers
- Handles all elements of contact with the dealer, including order processing, product complaints, inquiries, composition, printing, and billing disputes
- Knowledgeable of all the complexities associated with the unique setup up and program design related to channel’s customer type, as well as knowledge of the Dealer websites
- Engage dealers, communicate effectively, drive revenue growth and dealer retention
- Answers all Dealer calls
- Uses strong up/cross-selling and influencing skills to achieve or exceed revenue targets and customer satisfaction goals
- Prepares order and quotes using standard pricing
- Enters orders using Deluxe systems
- Verifies specific customer information
Benefits
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
