Dealer Relationship Manager

NCC•Phoenix, AZ

1d•$60,000•Remote

About The Position

NCC is a leader in providing award-winning software, credit and compliance solutions, and cutting-edge data to the automotive industry for over 30 years. Our solutions help dealerships streamline operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment. The Dealer Relationship Manager understands each customer and their active services with NCC and determines the best approach to complement their existing workflow with additional NCC products. The Relationship Manager must ensure that each existing customer utilizes all products within the National Credit Center product offering and, if not, determine why and the resolution(s) needed to retain the client.

Requirements

Three years of experience in an Automotive Retail BDC or B2B Account Management role required.
Knowledge of F&I required.
2+ years of proven KPI-driven cross-sell/upsell experience and ability to identify opportunities required.
Excellent written, verbal, and telephone communication skills
Excellent presentation skills

Responsibilities

Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best product offering.
Maximize performance with all NCC products, promote the value of the current active product(s), and upsell additional services and offerings.
Assess attrition reports to identify potential defecting accounts and execute a game plan to retain the business.
Review customer account activity to identify accounts that may not be using NCC services to their volume potential and identify proactive solutions to drive results.
Provide first line of contact and support to all clients and seek to improve all aspects of the customer experience with NCC.
Proactively perform ongoing retention activities, including monthly calls and emails, and monitor usage reports to manage increases or declines.
Assist customers as needed with setting up and navigating programs or software associated with a product during the first 90 days.
Promotion of such usage may include, but not be limited to, regular contact with each user to confirm usage is taking place and proactively assist with the identification and/or resolution of all items that may contribute to minimal or no usage of NCC services.
Leverage account segmentation to consistently exceed monthly revenue goals, achieve KPIs, and maintain an active pipeline