Dealer Relations Manager

automotiveMastermind Inc.

75d

About The Position

You have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships. Possess an in depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage. Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships. Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional team. Serve as first point of contact for our handling dealerships issues and follows up on those that have been escalated. Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team. Ensure that product changes, new features and releases are communicated and implemented in a timely manner to their accounts. This position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations. Responsible for the retention of 20+ accounts.

Requirements

• Bachelor’s degree in Business, Management, Marketing or a related field.
• 3-5 years professional experience in sales, marketing or customer service in a luxury automotive retail environment.
• Significant experience working with CRM tools.
• Ability to think quickly and handle ambiguity.
• Strong oral and written communication skills.
• Demonstrated business and financial acumen.
• Ability to establish rapport and develop meaningful relationships with clients.
• Effective negotiation skills.
• Proactive in soliciting feedback and resolving issues.
• Ability to work independently and as part of a team.
• Self-assessment and adaptability to improve performance.

Responsibilities

• Manage day-to-day dealer relationship management.
• Champion the adoption and ongoing use of the company product in the dealerships.
• Execute launch planning and manage product implementation.
• Deliver initial and ongoing training to dealers.
• Conduct regular monthly performance visits.
• Serve as the first point of contact for dealership issues.
• Follow up on escalated issues.
• Communicate product changes, new features, and releases to accounts.

Benefits

• Health care coverage designed for the mind and body.
• Generous time off.
• Access to resources for career growth and learning.
• Competitive pay and retirement planning.
• Company-matched student loan contribution.
• Financial wellness programs.
• Family-friendly perks.
• Retail discounts and referral incentive awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree