Dealer Relations Account Executive

CarGurus • Boston, MA

41d • $92,000 - $115,000 • Hybrid

About The Position

The Dealer Relations Account Executive will focus on maintaining and growing CarGurus’ existing customer base in the Canada market through the analysis of performance data, re-negotiation of subscription rates, prospecting of potential up-sell and cross-sell opportunities, and mitigation of customer churn. Additionally, you will be responsible for active account management including, but not limited to, addressing and resolving all issues that customers may encounter with their subscriptions.

Requirements

• 2+ years of sales experience working within a target driven sales environment
• Retention/nurturing, renewals, upsell/cross-sell is a must
• Ability to negotiate and build strong rapport/relationships with clients
• Developed pipeline forecasting skills
• Good organizational & communication abilities
• Able to adapt to change within a rapidly evolving business environment
• Self-driven and passionate about cars!
• 2-5 years of sales experience in a closing role
• Bachelor’s Degree or Equivalent professional experience
• Strong sense of customer service
• Sales pipeline forecasting experience
• Good organizational & problem-solving abilities
• Strong internal motivation

Nice To Haves

• Churn reduction experience would be an advantage
• Automotive experience a plus
• Industry experience a plus

Responsibilities

• Maintaining and growing CarGurus’ existing customer base in the Canada market
• Analysis of performance data
• Re-negotiation of subscription rates
• Prospecting of potential up-sell and cross-sell opportunities
• Mitigation of customer churn
• Active account management including, but not limited to, addressing and resolving all issues that customers may encounter with their subscriptions.

Benefits

• equity for all employees, both when they start and as they continue to grow with us
• career development and corporate giving programs
• employee resource groups (ERGs) and communities
• flexible hybrid model and robust time off policies
• daily free lunch
• a new car discount
• meditation and fitness apps
• commuting cost coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees