Dealer Parts Support - Call Center Agent Co-op
About The Position
The Dealer Parts Support team is the frontline connection between CNH and its dealer network, ensuring timely, accurate, and high-quality support for all dealer inquiries. This team plays a critical role in maintaining customer satisfaction, strengthening partnerships, and supporting equipment uptime and productivity. As a Dealer Parts Support - Call Center Agent Co-op, you will gain valuable experience in customer service, dealer support, and cross-functional collaboration while working in a fast-paced environment. This role offers the opportunity to develop communication and problem-solving skills while contributing to CNH's commitment to best-in-class service.
Nice To Haves
- Candidates must be pursuing (at minimum) an Associates or Technical degree.
- Canidates must have the ability to work flexible hours between 7am - 6pm central (during summer when full-time) to meet the scheduling needs of the department.
Responsibilities
- Owning the customer experience by promptly answering dealer inquiries according to call quality expectations
- Ensuring high dealer satisfaction by taking ownership of inquiries and providing accurate, timely updates until resolution
- Acting in ways that prioritize customer-first solutions while balancing business requirements
- Building and maintaining strong partnerships with dealers, suppliers, field personnel, purchasing, logistics, and engineers to resolve part availability needs and support equipment uptime
- Providing detailed documentation of all correspondence to ensure accurate tracking of inquiries and resolution steps
- Delivering support services to dealers, including troubleshooting, problem resolution, and product/material supply to reduce Total Vehicle Downtime (TVD)
- Striving for best-in-class service by meeting or exceeding departmental KPIs
Benefits
- We offer dynamic career opportunities across an international landscape.
- As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
- At CNH, we understand that the best solutions come from the diverse experiences and skills of our people.
- Here, you will be empowered to grow your career, to follow your passion, and help build a better future.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Industry
Administrative and Support Services
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
