Dealer Integration Operations Consultant

Caterpillar Inc.•Cary, NC

12d•$112,710 - $169,060•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar’s Building Construction Products (BCP) division is hiring a Dealer Integration Operations Consultant to support our dealer solutions tailored to small contractors! This role is designed to provide on-site operational support at stores, ensuring alignment with brand expectations and facilitating continuous improvement. The Dealer Integration Specialist will be embedded within dealer operations to consult on enhancements, validate inventory, gather voice of customer (VOC) feedback, and support digital integrations.

Requirements

Customer Focus: Strong understanding of dealer operations and customer experience principles.
Decision Making and Critical Thinking: Strong analytical skills and ability to interpret VOC data
Problem Solving: Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution
Relationship Management: Excellent communication and interpersonal skills to establish and maintain healthy working relationships with clients, vendors, and peers
Project Management: Ability to lead cross-functional initiatives

Nice To Haves

Previous field rep experience with Caterpillar or its dealers
Experience in operational consulting or process improvement
Familiarity with Cat product lines and store operations
Experience in sales, service, or retail operations within the Caterpillar dealer network
Experience with digital tools and eCommerce platforms
Ability to work independently and collaboratively in a fast-paced environment
Bachelor’s degree

Responsibilities

Provide on-site support at stores to ensure operational excellence and brand consistency.
Consult with dealer teams on process improvements and digital integration strategies.
Validate inventory and support automated replenishment systems for high-volume, low-variability products.
Gather and interpret voice of customer feedback to inform strategy.
Collaborate with dealer personnel to enhance customer experience and store operations.
Support deployment of Cat.com and eCommerce tools within the store environment.
Ensure alignment with aftermarket strategy including onboarding and retail concepts.
Act as a liaison between store operations and field representatives to ensure seamless communication and execution.