DEALER II - TABLE GAMES

Hard Rock InternationalOttawa, IL
264d

About The Position

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Requirements

  • Pass a basic math assessment.
  • Successfully complete an interview.
  • Successfully complete Table Games auditions for all required games.
  • Demonstrate exceptional guest service skills including a positive demeanor and calm, steady temperament.
  • Demonstrate and maintain strong ethical standards at all times.
  • Demonstrate excellent interpersonal, written and verbal communication skills in English.
  • Proficiency in a second language (French) is preferred.
  • Obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Responsibilities

  • Responsible for dealing an assigned game in accordance with established policies and procedures.
  • Complies with all departmental and Company Policies including business ethics guidelines and all regulatory requirements.
  • Offers the highest possible level of Guest service resulting in a maximum level of customer enjoyment and return play.
  • Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as morale.
  • Works diligently to support the Company's culture and team philosophy throughout the property.
  • Amicably resolves customer related problems in a fast paced environment.
  • Ensures the confidentiality and protection of each Guest's personal information, including rewards, credit lines, win/loss and playing habits.
  • Maintains confidentiality of all Company proprietary information including business processes, customer lists, marketing plans and any other confidential information.
  • Performs the functions of a Dealer on an assigned shift.
  • Act as a role model to all Team Members and always present oneself as a credit to the Hard Rock Brand.
  • Promote positive public relations and create an enjoyable atmosphere for all.
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