Dealer Experience Representative

Vista Outdoor • Hyde Park, UT

82d • $17 - $22

About The Position

Revelyst is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue new innovation and redefine what is humanly possible in the outdoors. The Dealer Experience Representative (DXR) on our dealer support team is responsible for all aspects of order processing from initial purchase until the dealer is satisfied with the delivery of their order. The DXR is a primary dealer contact and is responsible for assuring the customer receives excellent service, in addition to acting with Management as a customer advocate.

Requirements

• 2 years of experience in customer service
• Must be able to type 35-40 WPM
• Must be technically inclined
• Energetic customer phone skills - must troubleshoot customer product problems
• Able to disassemble and reassemble top selling products by end of the 3-month probationary period

Responsibilities

• Primary responder to incoming dealer calls.
• Return all telephone calls and emails from customers within 24 hours.
• Enter and manage customer orders with 100% accuracy.
• Coordinate dealer returns and create return shipping documentation.
• Communicate sales orders changes to all appropriate departments.
• Develop and maintain positive customer relations with customers and staff.
• Effectively present information and respond to questions from management and team members.
• Maintain excellent customer service to all dealers and sales reps.
• Demonstrate initiative and problem solving skills.

Benefits

• medical and dental
• vision
• disability and life insurance
• 401K
• PTO
• paid holidays
• gear discounts

What This Job Offers

• Job Type: Full-time
• Industry: Miscellaneous Manufacturing