Dealer (Dual Rate Supervisor, FULL-TIME)

Rivers Casino • Des Plaines, IL

77d

About The Position

The position involves monitoring all pit games in the assigned area, ensuring the security and integrity of the games, and providing excellent customer service. Responsibilities include opening and closing table games, inspecting card decks, tracking player activity, and resolving guest complaints. The role requires a strong focus on leadership and teamwork, as well as the ability to make rational decisions in high-pressure situations. The position is part of a dynamic environment where the individual will be expected to adapt to various situations and maintain a well-groomed appearance.

Requirements

• Equivalent to a high school diploma with knowledge of game and dealing techniques.
• 1-2 years supervisory experience is preferred.
• Strong leadership skills with a clear focus on guest service and Team Member relations.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Excellent customer relations and communication skills.
• Ability to get along with co-workers and work as a team.
• Well-groomed appearance.
• Ability to communicate with Team members and guests.
• Ability to successfully fulfill the pre-employment process.
• Ability to work flexible shifts and days of the week including holidays.
• Ability to obtain and maintain all necessary licensing.
• Frequent walking, standing, kneeling, twisting, bending and lifting.

Responsibilities

• Monitor all pit games in assigned pit.
• Open and close table games in assigned area verifying count as provided by the dealer.
• Inspect card decks prior to play.
• Track and record player buy-ins, wins, losses and bet amounts.
• Monitor bets and payouts and correct as needed.
• Complete rating cards for players.
• Initiate and verify fills to tables.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Maintain security of all games, monies and personnel.
• Respond calmly and make rational decisions when handling guest demands.
• Be alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures.
• Monitor the volume and quality of pit business and adjust game spread and table limits as appropriate within established policy.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401K - 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont's Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Fitness/Gym Reimbursement
• Community Volunteer Opportunities
• Leadership Training & Career Advancement Programs
• Team Member Exclusive Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED