Dealer Customer Success Manager - Ohio and Midwest
About The Position
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are looking for a Customer Success Manager who is passionate about building strategic, value-driven partnerships with our clients. In this role, you will serve as a trusted advisor to dealership leaders and frontline teams, helping them unlock the full power, efficiency, and ROI of the UVeye platform. You will cultivate long-lasting professional relationships by providing exceptional service, understanding client goals, and proactively identifying opportunities for optimization, adoption, and measurable results.
Requirements
- 3+ years of experience working within a dealership, gaining firsthand exposure to daily fixed and variable operations
- 3+ years of experience in a Customer Success, Account Manager or similar role – in Automotive SaaS.
- Proven experience in managing multiple accounts and projects.
- Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle. Passionate about customers.
- Hunger to work in a hyper-fast paced and ever changing environment.
- Superior organization and prioritization skills, along with focused attention to detail.
- Commercial savvy.
- Technical attitude, including general knowledge pertaining to software, dashboards, analytics, CRM platforms.
- Willingness to travel domestically up to 60% of the time.
Nice To Haves
- General understanding of the automotive space – an advantage!
Responsibilities
- Train and educate customers on how to effectively utilize UVeye and integrate the system into their current processes.
- Successfully and consistently deliver ROI and value for our customers, consulting their business and while leveraging UVeye.
- Building strong relationships with clients based on your ability to earn their trust and deliver - creating UVeye champions.
- Proactively identifying business goals, pain points, and opportunities where UVeye can deliver even greater value for our clients.
- Analyzing key account statistics, engagement and performance metrics and leverage these to educate clients in order to drive performance.
- Simultaneously and successfully managing multiple client relationships.
- Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs
Benefits
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
