Dealer.com Performance Manager

Cox Automotive

244d • $73,200 - $109,800 • Remote

About The Position

The Dealer.com Performance Manager is expected to build and maintain relationships with external clients and ensure client needs are the driving force behind priorities, decisions, and activities in order to ensure success through product utilization, product upgrades, group harvest sales, and revenue retention. The Performance Manager owns the client relationship on behalf of the company and will act as the client advocate internally by communicating the client's needs to various departments. The Performance Manager works remotely under limited supervision and is responsible for protecting monthly revenue where no long-term client contracts may be in place. The Performance Manager is also responsible for identifying the level of customer interest in additional products, harvesting additional accounts, and expanding/upselling product functionality to potentially increase revenue growth across their client base. The Performance Manager is expected to collaborate with other Performance Managers to ensure clients with multiple products encounter a seamless and consistent experience. This is a regional position encompassing Washington, Idaho, Northern California, and Oregon. Preference will go to applicants living within these states.

Requirements

• Bachelor's degree in a related discipline and 4 years' experience in a related field.
• The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field.

Nice To Haves

• 4+ years experience in a retail automotive dealership setting.
• 4+ years managing digital marketing strategies for a single rooftop or dealer group.
• Proven sales acumen.
• Requires in-depth conceptual and practical knowledge of client engagement and experience in retail automotive.
• Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems.
• Ability to effectively work with all levels at an automotive dealership or dealer group.
• Demonstrate an expert level of both verbal and written communication.
• Exceptional listening skills and ability to detect problems/risks.
• Strong client focus and strong customer service skills/approach.
• Persistent and proactive highly motivated self-starter passionate about client satisfaction.
• Ability to work remote, works independently with limited supervision.
• Demonstrated ability to work in a highly collaborative atmosphere through remote sharing technologies.
• Ability and eagerness to learn complex technology and basic understanding of web-based systems.

Responsibilities

• Responsible for external client and revenue retention by working independently to effectively manage the progress and results of all accounts assigned within their portfolio.
• Build upgrade/harvest revenue opportunities and maintain relationships with a portfolio of clients to ensure client goals are the driving force behind priorities, decisions, and activities.
• Retain clients by engaging with each client through virtual screen share engagements and occasional onsite visits that increase product utilization.
• Build and develop strong working relationships with clients and all client staff at all levels from within the dealership.
• Work with ‘at risk' clients, using consultative strategies to identify and develop an action plan to turn around and retain the relationship.
• Identify key barriers and core problems with their client's situations preventing them from meeting business objectives.
• Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for.
• Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives.
• Closely monitor system ‘red flags'/emergencies with clients and take immediate action.
• Improve existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients.
• Responsible for maintaining product knowledge and trainings, including new releases and enhancements to products.
• Conduct analysis using independent thought to make recommendations to clients to build ROI in the software.
• Serve as a point of assistance to new or lower-level PMs through job shadowing.
• Perform full range of performance management responsibilities that typically requires processing and interpreting complex client issues.
• Assist or own special projects including Dealer workshops/webinars, product ownership, new hire training, and attend outside vendor events.
• Complete internal tasks and trainings in a timely manner.

Benefits

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Bachelor's degree