Dealer Advisor – MRA Specialist
About The Position
The MRA Dealer Advisor is the primary support resource for Material Return Authorization (MRA) activities across the Mopar dealer network. This role assists dealers with navigating the full MRA process, ensures compliance with Mopar return policies, and supports internal teams with reporting, trend analysis, and special return situations including dealer terminations and buy/sell transactions. This position supports two major MRA claim categories: Policy Claims – Parts returned for administrative or operational reasons (not damaged). Quality Claims – Parts returned due to damage, manufacturing issues, shortages, or incorrect items received.
Requirements
- Bachelor's degree required
- 2+ years of previous experience in Supply Chain or related area.
- Ability to interpret policy and analyze claim documentation.
- Strong analytical and communication skills.
- Ability to interpret inventory, demand, and order data.
- Proficiency with Excel, PowerPoint, MS Office Suite applications.
Nice To Haves
- Experience in warranty, parts operations, or claims processing.
- Familiarity with termination/buy‑sell procedures.
- Experience in dealership parts operations, automotive logistics, or supply chain preferred.
- Experience with use of Mopar applications such as DealerConnect
Responsibilities
- Guide dealers through accurate MRA claim submission.
- Troubleshoot issues related to packaging, documentation, hazmat blocks, and label generation.
- Provide directions on whether a claim is policy or quality related.
- Support Dealer Generated Returns (DGR), Return Allowance (RA), guaranteed returns, and Mopar‑requested returns.
- Ensure adherence to Mopar timing, fee structures, and eligibility requirements.
- Assist dealers with damage timelines, shortages, incorrect part issues, and concealed damage cases.
- Support the MRA resolver group inbox
- Oversee Buy/Sell and Termination return processes.
- Validate eligibility and documentation based on Mopar guidelines.
- Maintain internal claim reporting and trend analysis.
- Recommend process or policy improvements based on claim activity.
- Provide training on MRA processes, DealerCONNECT navigation, and return best practices.
- Partner with Business Centers, ICT, and PDC operations for escalated issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
