Dealer Activation - Team Leader
About The Position
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. Our Customer Success Team Lead will be responsible for building and leading the organization that drives dealer adoption from installation through long-term lifecycle enablement. This role owns the full Dealer Activation function, including onboarding, relaunch execution, and ongoing enablement, and is accountable for delivering a consistent, scalable, and high-quality dealer experience. This leader also owns UVeye’s external training strategy and is responsible for designing, maintaining, and executing a comprehensive training curriculum that supports every stage of a dealer’s lifecycle. By removing operational load from Customer Success Managers (CSMs) and standardizing the activation engine, this role ensures that CSMs can focus on renewals, strategic engagement, and ROI delivery.
Requirements
- 5+ years of experience in Customer Success, Training & Enablement, CS Field Operations, Automotive SaaS, or related leadership roles.
- Demonstrated success in building or scaling training programs and activation/onboarding teams.
- Strong operational skill set with proven ability to design repeatable, high-quality processes.
- Excellent communication and stakeholder-management skills across technical, operational, and executive teams.
- Experience leading field-based or travel-heavy teams is strongly preferred.
Nice To Haves
- Consistent execution of the 90-day activation framework across all dealer installs.
- Improved adoption performance across new and existing cohorts.
- Increased CSM capacity and focus on renewals and strategic value delivery.
- Standardized training experience across all markets, dealers, and OEM programs.
- Measurable improvements in dealer enablement, satisfaction, and retention.
Responsibilities
- This role owns dealer launches and first-90-day success. The goal is simple: get dealers to value fast and hand off clean momentum to Customer Success.
- Review upcoming installs and early-stage dealers; prioritize by risk, lane count, and complexity
- Assign and coach Activation Managers across onsite and virtual launches
- Step into high-impact or high-risk dealer activations as needed
- Ensure dealer goals, success metrics, and expectations are clearly set at launch
- Partner with CS Team Leads to execute tight handoffs—no dropped balls
- Monitor early adoption metrics and flag dealers needing extended activation
- Share activation insights with Sales, CS Ops, and Product to improve future launches
Benefits
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
