Deal Specialist

Bank of Montreal

13h•Onsite

About The Position

This role, a Deal Specialist within the Customer Shared Services Job Family Group at BMO Financial Group, is responsible for providing professional and timely loan closing and portfolio monitoring support. The specialist facilitates the loan closing process, commitment management, and the booking and accounting of the loan portfolio, ensuring adherence to all required policies, guidelines, and standards. The position demands exceptional customer service, acting as a subject matter expert for escalations, and offering advice and guidance on solution implementation. It involves building effective relationships with stakeholders, supporting change management, and performing administrative tasks to ensure smooth unit operation. The specialist executes routine and complex transactions, resolves discrepancies, and organizes information for accuracy. They also contribute to developing tools and training, integrating information for efficiency, and participating in deal closing events to verify conditions and funding. Key analytical tasks include analyzing credit documentation against approvals, structuring loan parameters, and tracking/monitoring various documentation. The role also involves gathering additional documentation, managing customer records, investigating service issues, and collaborating with stakeholders to achieve business objectives. The Deal Specialist analyzes data for insights, develops industry knowledge, and may prepare legal documents, while also identifying and implementing workflow improvements. The individual is expected to think creatively, propose new solutions, exercise judgment in problem-solving, and work mostly independently. They are also responsible for applying BMO's Risk Management Framework to protect the bank and make risk-informed decisions. At BMO, the company is driven by a purpose to 'Boldly Grow the Good in business and life,' aiming to create lasting positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, BMO transforms lives and businesses, and powers economic growth around the world. As a member of the BMO team, employees are valued, respected, and heard, with opportunities to grow and make an impact. BMO supports its employees with tools, resources, in-depth training, coaching, manager support, and network-building opportunities to gain valuable experience and broaden skillsets. BMO is committed to an inclusive, equitable, and accessible workplace.

Requirements

Typically between 3 - 5 years of relevant experience.
Post-secondary degree in related field of study or an equivalent combination of education and experience.
Good knowledge and understanding of business unit’s key products and services, processes and controls.
Good knowledge of standard desktop applications and department systems and applications.
Good understanding of business unit’s risk and regulatory requirements.
Accurate data entry skills.
Specialized knowledge from education and/or business experience.
In-depth verbal & written communication skills.
In-depth collaboration & team skills.
In-depth analytical and problem solving skills.
In-depth influence skills.

Responsibilities

Provides loan closing and portfolio monitoring support in a professional and timely manner.
Facilitates the loan closing process, commitment management and the booking and accounting of the loan portfolio ensuring all required policies, guidelines and standards are met.
Delivers exceptional customer service by providing responsive, accurate, consistent, knowledgeable services and support.
Acts as a subject matter expert and first contact for escalation.
Provides advice and guidance to assigned business/group on implementation of solutions.
Builds effective relationships with internal/external stakeholders.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required.
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Processes more complex transactions and activities.
Resolves discrepancies/ exceptions for mostly routine situations, some may require further analysis, or escalates as required.
Organizes work information to ensure accuracy and completeness.
Supports the development of tools and delivery of training focused on delivering business results.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Participates in deal closing events to ensure conditions and funding requirements have been met.
Analyzes the credit documentation to the credit approval, structures the loan parameters on the lending system and communicates deal information to deal stakeholders.
Tracks and monitors credit, legal and compliance documentation/collateral and participates in the follow up and escalation process when issues are identified.
Gathers additional documentation from the customer and/ or internal/external stakeholders to ensure all required information is available to fulfill client requests.
Manages customer documentation to ensure that records are maintained in a proper manner.
Investigates and addresses customer services issues according to established parameters, referring or escalating as required.
Collaborates with internal and external stakeholders to deliver on business objectives.
Analyzes data and information to provide insights and recommendations.
Develops knowledge around a customer’s business, industry, and market in effort to better service their needs.
May prepare legal documents.
Collaborates in identifying, recommending and implementing workflow improvements to deliver a more efficient operation.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.