Deal Operations Manager

Rippling People Center Inc.•New York, NY

28d•Hybrid

About The Position

Rippling is seeking a Deal Operations Manager to join our growing Revenue Strategy & Operations team. Deal Operations at Rippling covers many traditional Deal Desk responsibilities while also driving cross-functional projects that shape our Quote-to-Cash processes. This role blends hands-on deal support with project ownership, stakeholder coordination, and operational problem-solving. You'll play a critical role in scaling the operational foundation that enables our sales team to move faster and more efficiently. As Rippling continues to grow, this function will serve as a key partner in ensuring our processes evolve in lockstep with the needs of the business. The ideal candidate has experience in fast-paced organizations-ideally at a multi-product SaaS company-and a track record of making measurable impact within a sales organization. You should be comfortable navigating ambiguity, working under tight timelines, and operating both independently and collaboratively. This is a high-visibility role with the opportunity to influence strategic initiatives across a rapidly scaling sales org.

Requirements

5+ years of relevant professional experience in operations, Deal Desk, revenue strategy, or a related field
Demonstrated experience owning or operating a Deal Desk function within Salesforce
Hands-on expertise with CPQ platforms, including configuration, troubleshooting, and workflow optimization
Strong analytical skills with the ability to manipulate and interpret data.
Deep familiarity with SaaS business models, including multi-product packaging, pricing, and go-to-market motions

Responsibilities

Serve as front-line support for sales reps on CPQ, quoting, and contracting issues.
Maintain and continuously improve documentation for Deal Operations processes and policies.
Own the creation and upkeep of a centralized "Deal Operations Hub" as the primary resource for reps.
Partner cross-functionally with Sales, Customer Success, Finance, Billing Engineering, and other stakeholders to ensure smooth deal execution.
Source, scope, and lead projects that drive measurable impact across Revenue Operations and the broader Sales organization.
Identify bottlenecks in the Quote-to-Cash workflow and propose scalable, data-backed solutions.
Collaborate with systems teams to influence CPQ and Salesforce enhancements that improve efficiency and compliance.
Monitor deal trends, exceptions, and edge cases to guide policy updates and operational improvements.
Support new product, pricing, and packaging launches by ensuring downstream processes and documentation are ready.
Drive enablement by training reps on quoting best practices, new tools, and updated policies.