Deal Operations Associate

Sydecar • Seattle, WA

3d • Hybrid

About The Position

As a Deal Operations Associate, you’ll help support SPV leads and investors through the deal execution process, ensuring they have a smooth, responsive experience. You’ll manage day-to-day customer communications, triage questions and requests, and contribute to a fast-moving, high-stakes environment where attention to detail and customer empathy are key.

This is a great opportunity for someone who wants to learn the ins and outs of venture deal operations, build relationships with customers, and get hands-on experience with a growing FinTech platform.

Requirements

• 2–3 years of experience in customer support, deal operations, or a similar customer-facing role, preferably in the FinTech or alternative investments industries
• Excellent written and verbal communication skills.
• Organized and process-driven, with strong attention to detail.
• Comfortable managing multiple conversations and tasks at once, without dropping the ball.
• Energized by helping others, even when issues are urgent or unclear.
• Curious and eager to learn about venture capital, fund administration, and financial technology.
• Proactive and collaborative team player who thrives in a fast-paced environment.

Nice To Haves

• Experience working in a customer support role in FinTech, venture investing, or alternative investments industries
• Familiarity with fund administration or back-office workflows.
• Exposure to compliance, KYC/AML, or investment documentation processes.

Responsibilities

• Own customer communications for your deals, delivering timely, empathetic, and professional responses via email and phone to ensure a seamless experience.
• Troubleshoot deal execution issues and coordinate with Legal, Tax, and Product teams to resolve them.
• Support SPV Leads and investors by explaining our workflows and guiding them through each step.
• Identify opportunities for product and process improvements and share insights with the team.
• Contribute to team documentation and knowledge-sharing to support scale and consistency.
• Build a strong understanding of our customers, our platform, and the venture investing ecosystem.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees