Deal Desk Analyst - Major Account Services (MAS)

ADP • Maitland, FL

387d • Hybrid

About The Position

The Deal Desk Analyst - Major Account Services (MAS) at ADP plays a crucial role in ensuring customer success within the Sales & Marketing organization. This hybrid position involves working closely with Sales teams and SMB clients during the post-sales onboarding process, facilitating a smooth transition to ADP services. The role requires a high-energy individual who thrives in a fast-paced environment and is committed to delivering exceptional service and support to clients.

Requirements

• At least 3-5 years of business operations, customer operations, or sales operations experience.
• Experience in customer success or customer onboarding operations is a plus.
• Strong analytical skills and judgment/decision-making ability.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Proficiency in Excel and Sales Enablement Tools (CRM, GONG, Seismic, etc.).

Nice To Haves

• Ownership mindset with a focus on customer priority.
• Curiosity and high ethical standards.
• Meticulous attention to detail.
• Ability to work independently and proactively drive issues to resolution.
• Knowledge of HR and Payroll industry tools and best practices.

Responsibilities

• Act as a one-stop-shop for sales, collaborating with Service organizations to execute prioritized deals with velocity and accuracy.
• Structure SMB deals in CRM and perform due diligence and analysis of customer onboarding requirements.
• Handle sensitive information and manage quote processes while adhering to federal, state, and local guidelines.
• Analyze data at both client and deal levels to ensure accuracy and compliance with onboarding policies and procedures.
• Develop tools and calculators to simplify capturing and reporting payroll balances.
• Provide a seamless, concierge-style service for onboarding payroll/HR SMB clients from sale to start.
• Work urgently to root cause issues in processes, policies, systems, and data, engaging with functional owners to resolve them.
• Ensure a smooth hand-off of customers to the Service organization.
• Cultivate strong partnerships with peers in cross-functional teams to ensure an efficient Sales to Implementation cycle.
• Provide recommendations to ADP leadership on best practices and training based on client input or experience.

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Professional development opportunities
• Flexible scheduling options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree