Deal Desk Analyst I - Major Account Services (MAS)

ADP • Maitland, FL

92d • Hybrid

About The Position

ADP is hiring a Deal Desk Analyst I - Major Account Services (MAS) within our Commercial Operations Center of Excellence (CoE). This is a hybrid role based out of our Maitland, FL, office. Qualified candidates must live within commutable distance to this location. This is a highly customer centric, engaging, and instrumental role in driving early-stage customer success within the Sales & Marketing organization (Major Account Services). We are seeking an individual who has high-energy, likes to win, thrives where things move fast, and deadlines must be hit without exception. You will serve as a trusted advisor to Sales teams and work directly with SMB clients in their post-sales onboarding process and smooth transition to ADP.

Requirements

• At least 3-5 years of business operations, customer operations, sales operations experience or systems integration environment.
• Prior experience in customer success/customer onboarding operations is a plus.

Nice To Haves

• Ownership mindset, making the customer top priority.
• Curiosity and high ethical standards.
• Excellent interpersonal and relationship management skills.
• Excellent written and verbal communication skills, along with organizational and time management.
• Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MSWord and Powerpoint skills.
• Detail oriented with strong analytical skills and judgement/decision-making ability.
• Ability to work in a fast-paced, performance-based environment and meet deadlines.
• Work independently and proactively drive issues to resolution.
• Knowledge of HR and Payroll industry tools and best-practices.

Responsibilities

• Act as a 'one-stop-shop' for sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy.
• Structure SMB deals in CRM.
• Perform due-diligence and analysis of customer onboarding requirements.
• Handle sensitive information and manage quote management.
• Ensure compliance with federal/state/local guidelines.
• Manage and analyze data at both client and deal level to ensure accuracy and compliance with Sales and Service customer onboarding policies/procedures.
• Develop tools/calculators that simplify capturing and reporting of payroll balances.
• Provide a seamless and efficient, one-stop Concierge-style service for onboarding payroll/HR SMB clients from sale to start.
• Work with a sense of urgency and quickly root cause issues into process, policy, system, data and engage with functional owners to resolve.
• Ensure smooth and successful hand-off of customer to Service organization.
• Cultivate strong partnerships with peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless.
• Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services