Deal Desk Analyst I - Human Resources Outsourcing (HRO)

ADP • Maitland, FL

377d • Hybrid

About The Position

The Deal Desk Analyst I - Human Resources Outsourcing (HRO) plays a crucial role in ensuring customer success within the HRO organization at ADP. This hybrid position involves working closely with Sales teams and Clients during the post-sales onboarding process, ensuring that all client data is accurately managed and that expectations are met. The role requires a high-energy individual who thrives in a fast-paced environment and is committed to delivering exceptional service and innovative solutions.

Requirements

• 3-5 years of business operations, customer operations, or sales operations experience.
• Experience in customer success or customer onboarding operations is a plus.

Nice To Haves

• Ownership mindset with a focus on customer priority.
• Excellent interpersonal and relationship management skills.
• Strong written and verbal communication skills.
• Proficiency in Excel, CRM tools, MS Word, and PowerPoint.
• Meticulous attention to detail with strong analytical skills.
• Ability to work in a fast-paced, performance-based environment.
• Knowledge of HR and Payroll industry tools and best practices.

Responsibilities

• Collect and review PEO health and benefits new business prospect applications for accuracy and completeness.
• Manage and validate client data, working directly with sales, broker, and implementation teams.
• Structure PEO deals in CRM and perform due diligence on customer onboarding requirements.
• Gather and review new hire packets, benefit enrollment forms, and payroll information to ensure compliance with onboarding policies.
• Facilitate problem resolutions for client employees by partnering with appropriate departments.
• Work independently to resolve challenges and provide creative solutions to sales issues.
• Provide recommendations to ADP leadership on best practices and training based on client input.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities
• Flexible scheduling options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree