Deal Coordinator

Verizon Communications • Limerick, ME

289d • Remote

About The Position

The primary responsibility of this role is to take the data related to a customer request and key that data into various quoting systems. This role is responsible to ensure that all services are quoted against all addresses provided in its entirety. The quoter will need to ensure the accuracy of the output against the originating data requirements prior to sending the output quote to sales for customer presentation. This role may also be responsible for filling out a customer facing spreadsheet with the pricing information obtained from our systems. As a secondary responsibility in this position, the Quoting Deal Coordinator would have ownership of custom programs throughout a deal lifecycle (Deal Readiness) up and until order submission (Implementation Assurance). This role will lead discussions around on-boarding efficiencies, strategies, and quoting all while documenting and communicating updates to various teams. Must be motivated to gain a deep understanding of the end to end process flow of a deal and associated processes required to drive a customer solution to operational readiness upon contract signature, and execute the orders according to a structured project plan. In this position you will assess the operational supportability of a deal within our systems and identify areas of risk and work to identify, document and mitigate them prior to contract signature. This position becomes critical to the success factors of establishing a clean ordering process flow to be passed to the ordering team for an outstanding customer experience. This position demands leadership skills, ability to cross functionally collaborate, and possess project and process management skills. This role will transform the way we manage and win new business by program managing the deal risks and quotes throughout the deal lifecycle, aligning key stakeholders to timelines and challenges, managing and reporting on deal progress, program readiness and order submission status, and following guidelines on implementing the overall deal strategy, as it relates to order submission operability.

Requirements

• Bachelors Degree or relevant experience.
• Fluency in English, written and spoken.
• Experience working in a Sales or RFP environment.

Nice To Haves

• Creative problem-solving skills to ensure timelines are met.
• Ability to perform under pressure to meet deadlines.
• Strong customer service focus.
• Project management experience with review and delivery of complex technology solutions.
• Expertise in quote to order process flow (or willingness to learn).
• Expertise in systems like Premisys, ProQuest, Salesforce, Proposal Manager, GCH, GCT, VISE, Contract Viewer, VzB Central, VECRM, CAMEO, VPrice, Eval, EZStatus, VEC.
• Experience in working on cross functional teams, developing and responding to RFPs.
• Experience of interviewing prospective business partners and service providers.
• Ability to perform scope reviews, participating in contracts negotiations, and coordinating field work through successful project completion.
• Awareness of Telecom industry trends, changes and developments.
• Awareness of vertical markets, trends, development and/or legal requirements dictating solutioning.

Responsibilities

• Develop in-depth knowledge of all products, systems, contracting and ordering flows.
• Build and maintain strong relationships with multiple business units needed to ensure deals are operationally supportable before contract signature.
• Lead various deal calls, defining and managing the quoting and contracting timelines from deal kick off to order submission.
• Utilizing playbooks designed to effectively support deals.
• Create quotes/orders in any system required.
• Ensure efficiency and accuracy of all quotes.
• Track progress and report day-to-day activity and status to Sales.
• Escalate issues that may jeopardize timelines.
• Proactively monitor quoting activity, if using quoting centers, and advise Facilitator immediately if/when a risk is identified.
• Ensure all necessary information is gathered to begin quoting and all parties are aligned on the quoting strategy.
• Support and define quoting and or order strategy for RFPs from round 1 through to BAFO using designated playbooks.
• Run and own Deal Readiness Assessments (DRA) on each deal.

What This Job Offers

• Industry: Telecommunications
• Education Level: Bachelor's degree