DeFi Analyst and Educator (Mastermind)

Decentralized Masters • Miami, FL

101d • $40,000 - $108,000

About The Position

Decentralized Masters is hiring a DeFi Analyst and Educator for long term employment who has an obsession with customer success, is eager to take massive action and lead. This is a ground floor opportunity at a DeFi educational platform. You will be working directly with the Director of Education, Product Manager and other analysts/mentors on a daily basis.

Requirements

• Must be able to work EST time zone.
• Experience leading education initiatives, programs, etc.
• Experience in fast paced environments.
• Strong exposure in the DeFi community and social media presence.
• Must be a user of DeFi.
• Comprehensive understanding of the crypto/blockchain space.
• Excellent interpersonal skills.
• Excellent emotional intelligence.
• Excellent written and verbal communication skills in English and the ability to discuss and explain technical concepts, solutions and architectures in a simplified manner.
• Extreme open-mindedness to new ideas with a mindset of continuous learning.

Responsibilities

• Take responsibility for the success of 130 students per month through cohort teaching models on the following KPIs.
• Methodically educate members on our platform by answering questions via email, text and explaining complex crypto concepts in a simplistic manner.
• Make sure your assigned members have been communicated with no longer than 7 days.
• Conduct Weekly Analysis of SMS and Email Response Rates.
• Continuously follow up with members to ensure success, keeping the end goal in mind.
• Help members progress through the DeFi Accelerator.
• Engage with your members, Build rapport to increase renewal rate.
• Co-lead Office Hours Live Sessions for Mastermind members.
• Actively promote the company culture and customer obsession by answering questions, commenting on posts, helping with requests while maintaining a friendly and professional demeanor.
• Tackle requests from the heads of department.
• Monitor Community chat.
• Manage Mastermind community, curate the circle channels, the support email.
• Attend the live Office Hours and Market Updates for potential backups when needed.
• Use various tools to track, communicate and gain valuable statistics for department needs.
• Share your knowledge of DeFi, DeFi products, crypto communities, and knowledge of decentralized finance products.
• Conduct research for various crypto trends and projects and present it in easy to read, ELI5 way.
• Ensure support for each members needs (requests, answer questions, take action).
• Improve the customer journey and delivery (tweak the process).
• Actively participate and add value in team and company meetings.
• Build tech tools that improve our product value, and help members in attaining their goals.
• Flesh out the workflow process, adding improvements within each step of the way.

Benefits

• Competitive salary package - $40-108k based on your qualifications and experience.
• Ability to earn commissions - no ceiling to your earning potential.
• Full time/40 hours a week.
• Unlimited PTO.
• Flexible work schedule.
• Team off-sites.
• Young & dynamic culture with team members across 23+ countries.
• Fully Remote with a very supportive team. You have the ability to work from anywhere in the world!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level