DDS Supervisor

Goodwill Industries of Central Texas•Austin, TX

About The Position

To provide mail processing and switchboard service to DDS. Responsible for transforming data by indexing and scanning documents. Ensure the appropriate information from the documents is input into the IRON DATA system. Also responsible for quality control of each document. Role and Responsibilities Ensures that the custodial team completes work at assigned contract sites within established deadlines and scope of work Fulfills all custodial duties to ensure daily completion of the scope of work. Achieves daily service goals and contractual compliance through active supervision, hands-on audits and inspections at assigned worksites. Assists management in developing policies, processes, and workflow procedures for the custodial team. Communicates effectively and professionally, both verbally and in writing, with building managers and employees. Reports custodian operational issues to leadership as necessary. Addresses and resolves employee performance and quality control issues. Executes continuous improvement strategies, work practices, procedures and quality control plans for assigned worksites. Maintains processes and procedures ensuring the safety of our employees. Reports safety hazards and ensures the custodial team adheres to safety procedures. Coaches, trains, mentors, and provides support to all custodial team members. Manages time and attendance entry and edits, payroll hours worked to budget and achieves metrics. Submits supply orders and manages custodial supply inventory levels at assigned worksites. Maintains and reports all equipment and fleet requirements including maintenance and repairs. Adheres to established departmental dress code. Adheres to assigned work schedule Delivers exceptional customer service. Represents the organization in the community in a positive manner. Other duties as assigned.

Requirements

High School Diploma or equivalent1 year supervisory experience.
2 years experience in a mail processing center.
Proficiency in setting and managing schedules for team members.
Ability to communicate effectively in English, both orally and in writing.
Basic math and computer skills.
Strong interpersonal, organizational and communication skills.
Hands-on experience with word processing and spreadsheet programs.
Creative and flexible problem solving skills.
Experience with disabled or disadvantaged populations.
Knowledge of methods, materials, and equipment used in custodial work, including safety practices.
Valid driver’s license with approved driving record, liability insurance, vehicle in good working condition to travel for work related business.
Approved background check per site requirements.
Ability to work in a non-climate-controlled environment.
Must be able to lift and carry up to 50 pounds at times.
Must be able to stand, bend and twist for eight hours.

Nice To Haves

Bilingual in Spanish and/or American Sign Language preferred.

Responsibilities

Ensures that the custodial team completes work at assigned contract sites within established deadlines and scope of work
Fulfills all custodial duties to ensure daily completion of the scope of work.
Achieves daily service goals and contractual compliance through active supervision, hands-on audits and inspections at assigned worksites.
Assists management in developing policies, processes, and workflow procedures for the custodial team.
Communicates effectively and professionally, both verbally and in writing, with building managers and employees.
Reports custodian operational issues to leadership as necessary.
Addresses and resolves employee performance and quality control issues.
Executes continuous improvement strategies, work practices, procedures and quality control plans for assigned worksites.
Maintains processes and procedures ensuring the safety of our employees.
Reports safety hazards and ensures the custodial team adheres to safety procedures.
Coaches, trains, mentors, and provides support to all custodial team members.
Manages time and attendance entry and edits, payroll hours worked to budget and achieves metrics.
Submits supply orders and manages custodial supply inventory levels at assigned worksites.
Maintains and reports all equipment and fleet requirements including maintenance and repairs.
Adheres to established departmental dress code.
Adheres to assigned work schedule
Delivers exceptional customer service.
Represents the organization in the community in a positive manner.
Other duties as assigned.