DDA Recovery Adjustor

Trustmark Bank • Brandon, MS

3d

About The Position

This position is responsible for the recovery of charged-off deposit accounts by initiating appropriate collection actions. Ensures all recovery efforts are conducted in compliance with applicable banking regulations and internal policies. Maintains accurate records of collection activities and collaborates with relevant departments to resolve account issues efficiently.

Requirements

• High school diploma
• 2 years of experience in collections or customer service
• Working knowledge of collection laws and policies
• Familiarity with bankruptcy procedures
• Strong telephone communication and negotiation skills
• Effective organizational and problem-solving skills
• Investigative and research skills
• Basic PC skills
• Must be able to multitask

Responsibilities

• Contact customers for payments using predictive and preview dialer systems.
• Handle incoming customer calls and provide account resolution support.
• Assist customers in establishing repayment arrangements.
• Prepare and distribute collection notices in accordance with recovery policies.
• Research deposit statements and account histories to support collection efforts.
• Drive team performance by actively contributing to shared goals.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees