DCX Product Manager

Marsh • New York, NY

37d • Hybrid

About The Position

The DCX Product Manager owns the end-to-end lifecycle for one or more digital offerings—defining customer-centric strategy, driving roadmap and delivery, and ensuring customer value and commercial outcomes. Key outcomes include validated product-market fit, measurable user activation and engagement improvements, predictable roadmap delivery, and customer satisfaction gains.

Requirements

• 6+ years of product management experience building client-facing, client-centric SaaS products, or 2–4 years with strong domain expertise.
• Exposure to the B2C product lifecycle from discovery through growth and iteration.
• Strong technical literacy, comfortable discussing architecture, APIs, data, and AI with engineering teams.
• Proven experience launching products into organizations and markets.
• Excellent product sense with the ability to identify impactful customer problems and define valuable solutions.
• Strong UX and customer empathy skills, including conducting user interviews and usability tests.
• Data analysis and experimentation skills, including defining metrics, querying data, and designing experiments.
• Effective stakeholder management and influence, with strong communication and storytelling abilities.
• Familiarity with Agile methodologies such as Scrum and Kanban.

Nice To Haves

• Advanced ability to synthesize behavioral signals into UX hypotheses and drive design revisions.
• Capability to scope technical trade-offs, evaluate performance and scale implications, and engage in design reviews.
• Expertise in designing statistically valid experiments that tie outcomes to ARR and retention.
• Skilled in prioritization frameworks (RICE, ICE) and building business cases with measurable rationale.
• Natural curiosity and passion for experimentation and continuous learning.
• Proven ability to influence without direct authority and communicate effectively with executives and go-to-market teams.

Responsibilities

• Define product vision and multi-quarter roadmap aligned with organizational goals such as growth, retention, and ARPU.
• Conduct market, competitive, and customer research to validate opportunities and prioritize investments.
• Translate strategy into prioritized backlogs, work with technology teams to plan sprints, unblock delivery, and ensure quality releases.
• Lead release planning, go-to-market coordination, and post-launch stabilization.
• Act as the single product owner across cross-functional teams including business, tech, design, data, sales, marketing, legal, and security.
• Define success metrics, partner with analytics teams, design and run experiments, and use data to inform product decisions and future roadmaps.

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
• health and welfare benefits
• tuition assistance
• 401K savings and other retirement programs
• employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees