DCW Supervisor - Home Care Agency

Community Resources For Independence • Altoona, PA

216d

About The Position

The DCW Supervisor is responsible for daily operations of the office, including but not limited to: Supervision, client service provision, compliance with State and Federal regulations, recruitment and retention initiatives, training activities, and client outreach and growth.

Requirements

• Must have a high-school diploma or equivalent.
• Minimum three (3) years of experience supervising and providing direct care to individuals with disabilities and/or the elderly.
• Must be able to participate in On-Call rotation.
• Ability to satisfactorily pass Act 33, Act 34, and FBI Clearances.
• Satisfactory driver's record, valid driver's license, and regular and reliable vehicle availability.
• Be 18 years of age or older and legally able to work in the United States.

Nice To Haves

• Hands-on experience utilizing an Electronic Visit Verification (EVV) system for scheduling and documentation of services.
• Hands-on experience with various computer programs including Microsoft Word, Microsoft Excel, Performance Management Software, and Applicant Tracking Systems.
• Excellent leadership, managerial, administrative, interpersonal, organizational, decision-making, and communication skills required.

Responsibilities

• Supervise, direct, and support Direct Care Workers (DCWs) in the completion of their duties, so as to accomplish the CRI Mission. Serve as a DCW backup as needed.
• Develop and maintain a professional and friendly working relationship with DCWs and other staff, fostering a positive work environment and employee morale.
• Effectively and professionally communicate with DCWs, coworkers, management, applicants, and other individuals as needed.
• Serve as a point-of-contact with new DCWs to orient the employee and ease their transition to CRI practices and personal care.
• Assist in identifying specific training needs of new and existing DCWs and participate in the development of training topics.
• Oversee the scheduling of training opportunities and as needed, conduct direct care training.
• Work with the Scheduling Coordinator to review allotted time off, availability, and appropriate amount of hours for DCWs.
• Work with the Administrative Assistant to maintain employee qualifications and documentation to ensure compliance with State and Federal Program regulations.
• Use coaching techniques, including positive reinforcement and behavior modification techniques as appropriate and administer staff warning documentation as approved by Human Resources.
• Complete employee evaluations and regular DCW updates regarding progress toward their goals.
• Responsible to be an active member of the Safety Committee, attending meetings, and enforcing safety initiatives to assist in the reduction of on-the-job injuries.
• Address any safety concerns with DCWs and clients or the client's representative.
• Perform direct care duties as needed, such as demonstrations, training, or fill-ins.
• Complete intake visits with new clients and orient them to CRI services.
• Oversee client services through frequent interactions with clients, applicable emergency contacts, service coordinators/case managers to ensure the highest quality of service is delivered.
• Complete all internal and external incident reports as required in a timely and accurate manner.
• Responsible for initial complaint resolution.
• Responsible for the recruiting, interviewing, hiring and orienting of direct care staff for the applicable service area.
• Participate in an on-call rotation. Create, maintain, and manage the DCW on-call schedule.

Benefits

• Medical, Dental, Vision, Life, AD&D, LTD, and Voluntary Benefits.
• 401K.
• PTO (Vacation, Personal, and Illness).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: High school or GED