DCO Tech I

Novva Data Centers•West Jordan, UT

About The Position

DCO Technician I Position Summary The Data Center Operations Technician I supports the day-to-day monitoring and operation of mission-critical data center infrastructure, data center security, and technology systems. This role is responsible for proactive system monitoring, facility inspections, documentation, and timely escalation of issues to ensure uptime, safety, and compliance with established procedures. The DCOT1 works under the guidance of DCOT2, and Data Center Operations leaders within a 24x7 operational environment. Key Responsibilities Critical Infrastructure Monitoring & Operations · Monitor and respond to alerts from: o UPS systems, generators, PDUs, and electrical distribution o Cooling systems (CRAC/CRAH and mechanical systems) o Environmental, leak detection, and fire protection systems o Access control, CCTV, BMS, and DCIM platforms · Identify abnormal or high-impact conditions and escalate per runbooks · Conduct routine facility walkthroughs (minimum once per shift) and record system readings · Support preventative maintenance activities · Provide basic remote hands support · Provide local access and vendor escort as required Incident & Change Support · Triage alarms and initiate appropriate escalation · Support resolution of facility or customer-impacting issues · Participate in incident bridge calls as directed · Assist in execution of approved MOPs under supervision · Monitor systems during maintenance windows and validate post-maintenance system status · Ensure change and ticket documentation is accurate and complete Security & Compliance · Monitor physical access control systems · Support badge provisioning and visitor access processes · Identify and report security anomalies (e.g., tailgating, unauthorized access) · Maintain accurate, audit-ready logs · Follow established safety procedures and operational standards Physical Requirements · Ability to walk up to one mile during facility inspections and operational activities · Ability to lift up to 50 lbs as needed

Requirements

0–3 years of experience in data center, facilities, electrical, HVAC, or related technical environment
Ability to follow established processes and procedures
Strong written and verbal communication skills
Ability to multitask and prioritize competing tasks
Strong documentation discipline using ticketing systems
High situational awareness and self-motivation
Ability to walk up to one mile during facility inspections and operational activities
Ability to lift up to 50 lbs as needed

Nice To Haves

Exposure to mission-critical systems such as electrical distribution, UPS, generators, cooling, or fire protection systems preferred

Responsibilities

Monitor and respond to alerts from UPS systems, generators, PDUs, and electrical distribution
Monitor and respond to alerts from Cooling systems (CRAC/CRAH and mechanical systems)
Monitor and respond to alerts from Environmental, leak detection, and fire protection systems
Monitor and respond to alerts from Access control, CCTV, BMS, and DCIM platforms
Identify abnormal or high-impact conditions and escalate per runbooks
Conduct routine facility walkthroughs (minimum once per shift) and record system readings
Support preventative maintenance activities
Provide basic remote hands support
Provide local access and vendor escort as required
Triage alarms and initiate appropriate escalation
Support resolution of facility or customer-impacting issues
Participate in incident bridge calls as directed
Assist in execution of approved MOPs under supervision
Monitor systems during maintenance windows and validate post-maintenance system status
Ensure change and ticket documentation is accurate and complete
Monitor physical access control systems
Support badge provisioning and visitor access processes
Identify and report security anomalies (e.g., tailgating, unauthorized access)
Maintain accurate, audit-ready logs
Follow established safety procedures and operational standards