DCO Site HRP, AWS Builder Experience Team

Amazon • Boardman, OR

13d • Onsite

About The Position

Join Amazon's Builder Experience Team (BeXT) as a Data Center Operations Site HR
Partner and make every day better for the Builders who power AWS. This is a 100%
on-site role where you'll be embedded in the Data Centers you support, serving
as the voice of Builders and the strategic HR partner to site leadership. You'll
work across a cluster of Data Centers, traveling weekly to ensure every Builder
feels valued, engaged, and supported.

What we are looking for:

- Flexible skill set: Manage multiple scenarios utilizing HR expertise,
consulting skills, and influence
- Strategic thinking: Connect sentiment trends and HR data to bigger picture
operational goals while diving deep into details
- High judgment: Exercise sound judgment, manage ambiguity, serve as first point
of escalation for Builder concerns
- Collaboration: Influence multiple levels of the organization, from Builders to
senior leaders

You'll conduct weekly Gemba Go See (GGS) walks, engaging directly with Builders
to understand their experience. You'll leverage Builder sentiment data to
advocate for their needs, partnering with site leaders to develop proactive
strategies focused on engagement. You'll consult and coach leadership through
talent management, performance management, compensation decisions, and employee
relations issues—applying empathy and sound judgment. You'll collaborate with
stakeholders to align on Builder engagement actions. You'll conduct workplace
investigations, manage Builder concerns as the first point of escalation, and
own site-specific people projects that drive impact.

Requirements

• 2+ years of human resources or a mix of equivalent experience
• Experience with MS Office tools and HR Information Systems
• Bachelor's degree or equivalent

Nice To Haves

• Experience in human resources with companies supporting 250-500 or more associates
• Experience managing and leading employees
• Experience supporting hourly employee client group

Responsibilities

• Builder Advocacy: Proactively monitor and analyze Builder sentiment trends using listening mechanisms. Provide regular sentiment updates and recommended actions to site leadership and HRBPs. Ensure Builders feel fully engaged in their work and valued for who they are.
• Strategic Partnership: Partner with Data Center Operations leaders at multiple levels to develop proactive strategies and goals focused on the Builder experience. Connect sentiment trends and HR data to operational goals while diving deep into details.
• HR Expertise: Apply HR fundamentals to problem-solve across talent management, performance management, compensation, and employee relations. Support Builder queries with discretion and expertise, navigating Amazon Policies with high judgment. Conduct workplace investigations in collaboration with Builder Relations.
• Leadership Development: Consult, coach, and develop site leadership through decision-making with empathy and sound judgment. Foster and role model an environment of inclusion for all Builders.
• Cross-Functional Collaboration: Work with partner teams to innovate, implement, and deploy HR strategies across your cluster of Data Centers. Manage through ambiguity in a fast-paced, continuously innovating environment.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level