DCM Resource Coordinator - Port Charlotte, FL

ENDEAVORS•Port Charlotte, FL

6d•Onsite

About The Position

The Resource Coordinator provides critical support to the Disaster Case Management (DCM) program by identifying, maintaining, and expanding community resources to assist disaster survivors. The role includes conducting outreach, serving as a liaison between Family Endeavors and community partners, and ensuring Case Managers have up-to-date resources to resolve clients’ unmet needs. This position plays a leadership role in professional representation, building trust with partners, and ensuring alignment with FEMA, state, and organizational standards. Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position.

Requirements

High School Diploma or GED
Valid Driver’s License with clear record.
Must have daily use of a vehicle without prior notice.
Must pass criminal background checks
must be available for travel, nights, weekends, and holidays as required.

Nice To Haves

Bachelor’s degree in behavioral sciences, human services, or social services fields preferred.
High School Diploma or GED with 4+ years of related experience may be substituted.
Experience in outreach, community engagement, or disaster response preferred.
Knowledge of community resources, FEMA/state disaster programs, and multi-disciplinary service coordination strongly preferred.
Bilingual (English/Spanish) preferred.

Responsibilities

Conduct proactive outreach to identify local resources, agencies, and service providers that can assist disaster survivors.
Build and maintain strong relationships with community partners, local officials, VOAD/COAD members, and faith-based organizations.
Participate in community meetings, events, and coalitions to represent the DCM program.
Maintain and update a comprehensive, accurate database of community resources.
Communicate daily with supervisor and Data Entry Specialist to ensure resource database integrity.
Track service gaps and identify potential new partnerships to address unmet needs.
Provide Case Managers with current resource information to support client IRPs (Individualized Recovery Plans).
Facilitate warm hand-offs between clients and resource providers to ensure service connection.
Educate clients, when appropriate, about available resources and the disaster recovery process.
Uphold DCM standards of professionalism in all interactions, ensuring cultural sensitivity, respect, and integrity.
Strictly adhere to FEMA and organizational guidelines by not promising services or resources outside the program’s scope or availability.
Ensure all activities align with ethical codes and confidentiality requirements.
Submit timely reports on outreach activities, new resource development, and gaps identified.
Provide updates to supervisors and Case Management leadership to support program evaluation.
Perform other duties as assigned to support the success of the Disaster Case Management program.