DCM Case Manager Supervisor - Port Richey, FL

ENDEAVORS • Port Charlotte, FL

89d

About The Position

The DCM Case Management Supervisor manages a team of Case Managers providing disaster case management services to individuals and families impacted by disasters. The Case Management Supervisor ensures staff complete Needs Assessments, develop Service Plans and make appropriate community referrals for additional services. The Case Management Supervisor ensures staff maintains appropriate contact with the client, that quality services are provided and that their Service Plan is completed in a timely manner. Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position.

Requirements

• Bachelor's degree in behavioral sciences, human services, or social services fields.
• High School diploma or GED with 4 years' experience in lieu of Bachelor’s degree.
• Prior experience in child welfare, emergency disaster response and/or recovery environments.
• 2 years in supervisory roles.
• Bilingual (English/Spanish) communication skills are preferred.
• Driver’s License with clear record.
• Must have daily use of a vehicle without prior notice.
• Must pass criminal background checks.

Nice To Haves

• Experience in child welfare, emergency disaster response and/or recovery environments.
• Bilingual (English/Spanish) communication skills.

Responsibilities

• Serve as a visible and accessible leader, meeting regularly with Case Managers to staff caseloads, resolve challenges, and ensure survivors’ needs are addressed.
• Keep staff informed on program updates, contract requirements, and organizational priorities.
• Ensure assigned staff are trained, supported, and motivated to meet program deliverables.
• Supervise Case Managers by making quality hiring decisions, training, mentoring, and modeling trauma-informed care and best practices.
• Monitor performance, document progress, and deliver evaluations.
• Foster a culture of accountability, growth, and service excellence.
• Staff Disaster Case Manager caseloads on a weekly basis to ensure equitable distribution and manageable workloads.
• Review assigned cases weekly to verify compliance, progression toward goals, and timely updates of Individual Recovery Plans (IRPs) and Service Plans.
• Provide case guidance and technical support to Case Managers to ensure client-centered, high-quality services.
• Meet regularly with Supervisors and Program Managers to evaluate outcomes, address challenges, and recommend improvements.
• Generate and deliver reports, dashboards, and case status updates.
• Promote a culture of innovation by asking how to improve outcomes and what barriers can be removed.
• Identify training needs and encourage staff to participate in workshops, seminars, and FEMA/state trainings.
• Maintain open communication with staff, survivors, and community partners.
• Build strong relationships to strengthen coordinated services.
• Demonstrate servant leadership by prioritizing the child, family, Veteran, or client in every decision.
• Perform additional responsibilities as assigned to ensure program success and organizational growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees