DCEO Facility Manager, DCC Communities

Amazon • Hamlet, NC

15h • Onsite

About The Position

How would you like to be a part of Earth’s most customer-centric company?

Join the CLT Data Center community! The CLT cluster will be rapidly expanding
over the next several years, causing this role to be have high growth, high
visibility opportunities.

You would work with teams of front-line responders who support the operations of
some of the world’s most impactful data centers. Our Data Center Engineering
Operations team maintain and operate our critical infrastructure systems so that
they are prepared to stand up against any situation.

AWS has the world’s largest cloud computing portfolio. As an Amazonian you will
work in some of the most sophisticated, safe, and secure data centers in the
world. Our Facility Managers help keep them that way by working with the
brightest minds from around the globe to help test and implement the newest
technology and work practices to meet the demands of a changing market.

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

Requirements

• 2+ years of people management and team development experience
• 5+ years of engineering work managing large-scale services experience
• Experience in engineering work, managing large-scale services
• Experience maintaining SLAs through the implementation of proactive issue detection and reporting
• Experience operating a mission-critical team or product
• High school or equivalent

Nice To Haves

• 3+ years of work in a management position with 5 or more direct reports experience
• 5+ years of work in data centers with an emphasis on building and equipment operation experience
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units

Responsibilities

• Oversee all aspects of the data center’s critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.
• Manage teams of 24x7 engineering technicians in all facets of their career. Prioritize and assign tasks to data center technicians and operators, manage projects, coach and create documentation. Guide, train and educate staff on best practices related to all service owner issues.
• Effectively and efficiently manage the operations budget and expenditures.
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
• Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs.
• Communicate complex technical information to a non-technical audience.
• Respond to out-of-hours emergency calls.
• Is the second level escalation points for Data Center facilities related issues/failures.
• Act as an escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Ensure all safety procedures are adhered to while performing work.
• Test quality, performance, safety, and reliability of products, equipment and processes.
• Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder.
• Regularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds.
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.
• Coordinate body movements when using tools or equipment.
• Perform extended site rounds that could include long distances of walking and long periods of time being away from a desk.
• Work at depths, such as raised floors.
• Work in noisy environments.
• Role may support more than one location/site.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED