DC Team Lead

Torrid • West Jefferson, OH

41d

About The Position

As an Operations Team Lead you are responsible for assisting the Department Supervisor in the day-to-day activities of the department. Plan, prioritize, and communicate supervisor-directed activities to ensure efficiency and accuracy. Assist with implementing work procedures to increase productivity and improve service.

Requirements

• High School Diploma / GED or equivalent experience
• 0-1 year of leadership service experience
• Effective oral and written communications skills
• PC Skills preferred
• Ability to be flexible with schedule rotation based on business needs
• Ability to perform all job tasks within department assigned

Responsibilities

• Assist Supervisor to achieve planned per hour throughput, cost per unit, level of service and accuracy standards throughout the shift/schedule.
• Lead assigned functional areas to ensure all Key Performance metrics are achieved; follow daily plan, monitor results, and assist where necessary to achieve daily goals.
• Assist Supervisor to delegate tasks, train and monitor associate performance to meet/exceed productivity, accuracy, quality, safety, and attendance goals with 100% SOP compliance.
• Team Lead will be responsible for hitting their own personal productivity goals.
• Optimize department operations by providing feedback to Supervisor regarding labor capacity and workload leveling.
• Support, create and maintain a culture of consistency, fairness & inclusiveness for associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees