DC/TC Technician (L1 – Hands & Feet Support) - 0109 SS#01
About The Position
The Data Center / Technical Center Technician (L1) provides hands-and-feet technical support for data center and technical facilities operations. This role focuses on physical support activities, assisting remote engineering teams with incidents, service requests, and planned upgrades to ensure the reliability and availability of IT infrastructure. The technician works under established procedures and guidance, performing routine tasks such as hardware installation, cabling, power checks, equipment monitoring, and basic troubleshooting. This position is well-suited for entry-level IT professionals seeking to build foundational experience in data center operations.
Requirements
- 1–3 years of experience with a basic understanding of data center environments and IT infrastructure
- Familiarity with servers, racks, cabling, and networking components
- Ability to follow standard operating procedures (SOPs) and technical instructions accurately
- Experience or exposure to ticketing systems (e.g., ServiceNow or similar)
- Strong attention to detail with clear documentation skills
- Good communication skills for coordinating with remote technical teams
- Ability to work in restricted-access environments and comply with security protocols
- Physically able to lift and move equipment within safety guidelines
- Willingness to work shifts, on-call rotations, or weekends if required
Nice To Haves
- Entry-level IT certifications (CompTIA A+, Network+, or similar)
- Prior experience in a data center, NOC, or technical support role
- Basic understanding of networking concepts (ports, patch panels, connectivity)
- Familiarity with incident, problem, and change management processes
Responsibilities
- Provide hands-and-feet support for data center and technical center environments under the direction of remote engineers or senior technicians
- Perform physical installation, removal, replacement, and relocation of IT equipment (servers, network devices, storage, racks)
- Assist with planned upgrades, maintenance activities, and hardware refresh initiatives
- Conduct basic troubleshooting of hardware, connectivity, power, and cabling issues
- Execute cabling tasks including patching, labeling, and cable organization (network and power)
- Perform visual inspections and health checks of equipment, racks, and environmental conditions (LED indicators, fans, power status)
- Support incident response efforts by following documented runbooks and instructions from L2/L3 teams
- Update and maintain accurate activity logs and status updates in the ticketing system
- Adhere to data center policies, safety standards, security controls, and change management procedures
- Assist with inventory management, asset tagging, and equipment tracking
- Escalate issues appropriately when problems fall outside L1 scope or documented procedures
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
