DC Supervisor

DMA Industries, LLC • Tabor City, NC

82d

About The Position

The DC Supervisor (DCS) is responsible for overseeing day-to-day operations within an assigned team and/or shift in DMA’s distribution center. Reporting directly to the DC Manager and/or Assistant DC Manager, the DCS ensures timely and accurate processing of customer orders, the effective execution of Standard Operating Procedures (SOPs), and promotes a culture of safety, efficiency, and continuous improvement. This position plays a critical leadership role in supervising associates, managing workflow, coordinating with other operational leaders, and supporting team performance aligned with company Key Performance Indicators (KPIs).

Requirements

• Minimum of 3 years of direct supervisory experience in a warehouse, distribution, logistics, or retail environment.
• Proven experience managing warehouse functions such as receiving, picking, packing, shipping, and inventory handling.
• Familiarity with LTL, TL, and small parcel shipping is preferred.
• Demonstrated ability to lead with strong organizational, verbal, and written communication skills in English.
• Proven success in managing multiple priorities within a fast-paced operational environment.
• Knowledge of warehouse operations, workflow optimization, and team leadership principles.
• Familiarity with standard operating procedures (SOPs), productivity metrics, and safety compliance requirements.
• Proficiency in using Warehouse Management Systems (WMS) and other relevant software to track inventory.
• Proficient in Microsoft Office applications (Excel, Outlook, Word).
• High school diploma or GED required; additional training or coursework in supply chain, operations, or logistics preferred.

Responsibilities

• Lead and mentor warehouse staff across all functions, providing training and guidance to ensure compliance with safety protocols, company policies, and operational procedures.
• Support workforce scheduling based on operational volume and shift demands.
• Coach, train, and provide feedback to team members to ensure high performance and alignment with company standards.
• Monitor performance metrics and hold team accountable to established KPIs.
• Ensure documentation of performance-related issues and work closely with HR and DC Manager on coaching, counseling, and disciplinary actions.
• Oversee and coordinate all inbound and outbound logistics processes, including receiving, order picking, packing, labeling, and shipping, ensuring compliance with customer-specific requirements and quality standards.
• Oversee inbound receiving, including container scheduling, documentation verification, product unloading, and stock placement.
• Coordinate outbound processing and ensure all SOPs and customer-specific requirements (e.g., labeling, packing) are followed.
• Identify and communicate process variances, product discrepancies, and operational delays to the DC Manager in a timely manner.
• Ensure all work is performed in compliance with established SOPs, safety protocols, and equipment usage standards.
• Conduct regular audits and retraining as needed to uphold SOP integrity and continuous process improvement.
• Maintain compliance with documentation requirements, including order logs, shipping paperwork, and exception reports.
• Conduct regular safety audits, ensure adherence to OSHA regulations, and lead safety training sessions with assigned team members to maintain a compliant and hazard-free workplace.
• Operate forklifts and order picker equipment as needed to assist the team.
• Ensure all team members are trained and certified before operating equipment such as forklifts, order pickers, and/or pallet jacks.
• Partner with HR to report and address safety violations, incidents, or near misses.
• Lead facility housekeeping efforts and assign team ownership of work zones to uphold cleanliness and organization.
• Collaborate with Supply Chain, Inventory Control, and Customer Logistics teams to optimize inbound and outbound processes, resolve discrepancies, and enhance overall operational efficiency.
• Host regular team huddles and performance reviews to align the team with daily targets, safety reminders, and SOP updates.
• Support cross-training initiatives and team flexibility to adapt to changes in volume or staffing needs.
• Serve as the acting lead in the absence of other DC Supervisors as required.
• Track and record team productivity, workflow output, and exceptions as required.
• Ensure timely submission of documentation related to inbound/outbound processing and internal communications.
• Assist in operational reporting and provide updates on labor efficiency, task completion, and shift coverage.
• Perform all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED