DC Operations Support

SouthernCarlson, Inc.•Kansas City, MO

22h

About The Position

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability. We are SouthernCarlson, and our foundation of service and commitment began in 1947. We have the broadest selection of high-quality products from leading suppliers in the industry along with tool repair services to keep businesses running. We provide expertise in both the products we offer and the solutions we propose. SouthernCarlson is The Contractors Choice™ for professional-grade tools, fasteners, jobsite supplies and expert service. OUR PROMISE MEANS MORE™ Respect - We build relationships on trust, collaboration and kindness while taking the time to learn, grow and celebrate wins together. Integrity - We go above and beyond to help customers and employees and do what we can to help resolve issues. Teamwork – We support and encourage each other while working together to ensure each customer has a top-notch experience Family Environment – We are a nationwide company with small business locations that provides a family-like environment.

Requirements

Meet the Minimum Qualifications – You have at least 1 year of sales, sales support or customer service experience with a High School Diploma
Communicate Effectively - You connect with others effectively and clearly (both in person and over the phone) with strong and friendly communication skills.
Have a Growth Mindset – You’re willing to put in the work to become knowledgeable about our products to be able to confidently answer customer questions and anticipate their needs
Take Initiative – You are a self-driven team player with a can-do attitude, comfortable with sales, and ready to step up and help others without being asked
Build Relationships Easily – You are ready to WOW our customers and deliver the best experience possible!
Love Tech – You’re tech savvy with helping our customers via phone and email, along learning to navigate our product system easily
Focus on the Details – You’re organized, highly efficient and know how to develop specific goals and prioritize with minimal supervision

Responsibilities

Ensure that key Distribution Center functions are completely in a timely manner in accordance with our company’s Standard Operating Procedures
Assist the DC Manager with monitoring key performance indicators
Look at our processes with an eye to recommend ways to streamline and create efficiencies
Work closely with sales and operations on emergency or priority needs for customers
Monitor the DC’s Cycle Count plans and work with Inventory Control to ensure that we are counting efficiently and staying on completion schedule for compliance
Coordinate with the Receiving Team on Vendor Discrepancies and promptly report those Discrepancies to the Vendor to ensure that those are resolved in a timely manner
Responsible for vetting and conversion of all Branch Transfer Requests to ship out of the DC
Responsible for vetting of the Transfer Backorder Report and allocation of any outstanding backorders as product comes into stock