DC Operations Manager

DMA Industries, LLC • Mullins, SC

104d

About The Position

The DC Operations Manager (DCOM) provides strategic leadership and operational oversight for their assigned distribution center (DC). As the senior-most leader onsite, the DCOM sets the vision and performance standards for the facility, ensuring all daily functions, from inbound receiving to outbound shipping, are executed efficiently, safely, and in alignment with company culture, core values, and Key Performance Indicators (KPIs). The DCOM will play a critical role in driving continuous improvement, managing financial and operational metrics, and leading a high-performance team in a fast-paced, high-growth environment. This role is integral to supporting DMA’s rapid expansion and delivering on customer expectations.

Requirements

• Minimum 10 years of progressive management experience in high-volume fulfillment, distribution, or warehouse operations.
• Proven success managing facilities of 250,000+ sq. ft. with multi-channel shipping complexity (small parcel, LTL, TL).
• Proven ability to lead, coach, and energize teams in high-pressure, high-volume environments.
• Sharp organizational and analytical skills with a bias for action and fast decision-making.
• Clear, effective communicator in English—both written and verbal.
• In-depth understanding of modern warehouse operations, including inventory management, capacity planning, and process optimization.
• Familiar with Standard Operating Procedures (SOPs), lean principles, labor planning, and performance metrics aligned to operational KPIs.
• Strong knowledge of safety and compliance standards, including OSHA regulations.
• Proficiency in Warehouse Management Systems (WMS) and operational software used for tracking productivity, inventory, and fulfillment performance.
• Strong competency in Microsoft Office applications (Excel, Outlook, Word, PowerPoint).
• Bachelor’s degree in Business, Supply Chain, Operations Management, or a related field required.
• A Master’s degree is preferred.
• Additional professional certifications in operations, logistics, or leadership (e.g., Six Sigma, APICS, OSHA) are a plus.

Responsibilities

• Provide overall direction and leadership for the assigned distribution center (DC).
• Establish and enforce clear performance goals and operational standards across all departments.
• Lead the execution of operational strategies in alignment with organizational growth, capacity planning, and customer service objectives.
• Foster a positive and performance-driven culture that supports DMA’s mission and values.
• Ensure alignment of all operational teams to meet customer order volumes and on-time delivery metrics.
• Oversee all aspects of warehouse operations including receiving, inventory control, order picking, packing, shipping, and logistics coordination.
• Maintain operational excellence across small parcel, LTL, and TL shipping functions.
• Manage workload balancing and operational flow to support seasonal surges, new product rollouts, and fluctuating volume demand.
• Ensure compliance with all SOPs, safety standards, and regulatory requirements across all functional areas.
• Develop and manage the annual facility budget, including labor, equipment, supplies, and capital projects.
• Monitor and report on key performance indicators (KPIs), identifying and implementing strategies for improvement.
• Use data and metrics to make informed decisions that drive operational efficiency and financial performance.
• Prepare and deliver weekly, monthly, and quarterly operational reports for executive leadership.
• Provide direct leadership and coaching to departmental leaders, fostering team development, succession planning, and cross-functional collaboration.
• Ensure fair and consistent application of HR policies, including hiring, training, performance management, and corrective action procedures.
• Collaborate with HR to maintain a union-free, engaged, and high-morale workforce.
• Drive employee accountability and performance through structured feedback, appraisals, and corrective action when necessary.
• Champion continuous improvement initiatives focused on process optimization, cost reduction, and productivity gains.
• Identify and implement technology solutions that support scalability and real-time operational performance tracking.
• Stay abreast of warehouse distribution trends and innovations; evaluate and recommend tools, equipment, or methods to increase efficiency.
• Ensure a safe and clean working environment through proactive leadership in safety programs, audits, and training.
• Oversee facility maintenance protocols and ensure proper care of equipment and infrastructure.
• Enforce OSHA compliance and company safety procedures, promptly addressing incidents or near misses.
• Serve as a key liaison with Supply Chain, IT, HR, and Sales to align fulfillment operations with enterprise goals.
• Participate in company-wide strategic planning, bringing an operations perspective to key initiatives and projects.
• Represent the assigned DC in leadership forums, customer tours, and corporate events.
• Perform all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree