DC Engineer III

Rackspace • Seattle, WA

2d • $78,000 - $114,000 • Hybrid

About The Position

The Data Center Facility Engineer III is responsible for maintaining the operation and maintenance of all electrical, mechanical, life safety, and monitoring equipment within the Data Center/Facility. This equipment supports mission-critical servers and is expected to maintain 100% customer uptime. Responsibilities include maintaining facility appearance and integrity.

Work Location:
- Hybrid in the Seattle, WA area
- Occasional travel up to 50 miles outside of Seattle

About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Requirements

• High School Diploma or regional equivalent required
• Bachelor's Degree required, preferably in a field related to the role. At the manager’s discretion, additional relevant experience may substitute degree requirement.
• 5 - 7 years of experience in the field of role required
• Intermediate knowledge of HVAC, HV and LV switch boards, Transformers, Chillers, BMS (Trend), Fire Alarms, Sprinkler systems, UPS, Lead acid batteries, Generators, PDUs, and RPPs
• Technical Acumen

Responsibilities

• Oversee potentially high-risk projects and can handle the coordination of resources, project execution, & communication with supervision.
• Conduct routine facility walkthroughs that identify infrastructure risks, performance gaps, and assist in developing practical solutions to improve or mitigate.
• Read and understand drawings and prints, including one-liners and floor plans.
• Troubleshoot electrical and mechanical data center infrastructure, enabling the quick identification of root cause solutions to technical problems.
• Communicate technical activities relating to the facility, its assets, and their operation to relevant parties.
• Facilitate Root Cause Analysis (RCAs) to ensure the recurrence of issues or incidents are eliminated.
• Develop and document step-by-step methods of procedure (MOPs) for critical maintenance.
• Develop and document step-by-step Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs) to drive the consistency of operation and quickly respond to incidents to return equipment to operation.
• Supervise and manage scheduled maintenance of electrical, mechanical, life safety, and monitoring equipment. Assist in the preparation of detailed maintenance plans in accordance with Rackspace Technical Change Management guidelines.
• Oversee and be proficient with the monitoring equipment and other critical systems.
• Effectively lead Incident Management efforts in the event of system degradation/failures, communicating the status to all levels and resolving the issue in a timely fashion.
• Respond to Engineering requests with technical information for electrical power and mechanical capacity.
• Review building logs and maintenance records on an ongoing basis and undertake visual checks and tests of all electrical, mechanical, life safety, and monitoring equipment.
• Supervise external contractors undertaking specialist maintenance and inspections to ensure the quality of work is maintained.
• Adhere to company security policies and procedures, including health and safety, and local governing requirements as directed.
• Maintain meticulous 5S and housekeeping practices.
• Communicate regularly with peers regarding operational readiness and system conditions.
• Effective project management leads to the successful completion of assigned and/or shift projects.
• Performance improvement or risk mitigation leads to improved data center uptime resiliency.
• Proficient trouble-shooting and problem-solving capabilities lead to accurate and timely resolution of technical events and root cause identification.
• Detailed and accurate methods of procedure (MOP) lead to the successful completion of assigned critical maintenance.
• Detailed and effective SOPs lead to the efficient and reliable performance of the infrastructure operation.
• Following established EOPs; Engineer and assigned shift (if applicable) is able to return critical equipment to service, providing 100% customer uptime.
• Clear, concise, and accurate technical communication of facility-related events is delivered to the team.
• Effective Incident Management allows leadership to maintain confidence in the Data Center and Engineering team.
• Record keeping of activities is kept 100% up to date and accurate.
• Planned maintenances are completed within the associated window and in accordance with the predetermined process.
• Assigned Data Center engineering spaces are clean and organized, with specific areas demarcated for all movable items.
• Ability to work independently, manage priorities, and maintain a high level of attention to detail.
• Ability to prioritize work in a fast-paced, high-pressure environment. Regular logging activities are kept 100% up to date and accurate.

Benefits

• The compensation package may also include incentive compensation opportunities in the form of annual bonuses or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Learn more about the benefits at Rackspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level