DC Cust Service Coordinator

Heritage Grocers Group • Ontario, CA

3d • $20 • Onsite

About The Position

This position serves as the "face" of Cardenas and represents the Distribution Center management team in ensuring the delivery of excellent customer service to our stores through prompt and accurate processing of orders and claims. The Customer Service Coordinator is responsible for all customer service-related data, including late orders, order input, and store credit requests. This role monitors trends in customer service data and delivers weekly metrics to the Distribution Center management team along with insight as to the trends seen in the data.

Requirements

• High school diploma, general education degree or equivalent preferred; 2-3 years of customer service experience and/or an acceptable combination of experience and education.
• Ability to relate to others and to work as a part of a team.
• Advanced Microsoft Office Excel and Word skills
• Self-Starter, able to work with different teams of people and work independently.
• Flexible schedule, ability to work overtime or nights as needed.
• Effective interpersonal, verbal, and written communication skills.
• Ability to successfully manage concurrent projects, multiple priorities, and meet deadlines.
• Committed to providing excellent customer service to internal and external customers, preserving confidential information, able to work with different teams of people and work independently, reliable, dependable, and organized.
• Demonstrated ability to work in a fast-paced environment and comply with strict time frames and deadlines.
• Ability to define problems, collect data, and establish facts. Ability to apply common sense and understanding to carry out instructions furnished in written, verbal, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to compute basic mathematical problems.
• Accuracy: Maintain 100% accuracy in all documentation.
• Ability to sit at a computer for long periods of time.
• May be required to lift, push, pull, and/or carry-up to 25 lbs.
• Performing other physical activities such as reaching, bending and climbing.

Nice To Haves

• Bilingual English/Spanish is a plus.

Responsibilities

• Answer calls and emails from stores professionally and respond to inquiries and complaints in a prompt, professional, and friendly manner.
• Process special orders requested by stores.
• Communicate and coordinate with internal departments, and occasionally may need to escalate calls to supervisor for resolution.
• Record details of comments, inquiries, complaints, and actions taken.
• Manage and analyze data for the Distribution Center, working with the Distribution Center management team in a collaborative format to ensure goals are met in regard to established targets.
• Monitor metrics for trends and report to the management team any anomalies both positive and negative.
• Assist the Distribution Center management team by developing and implementing corrective action plans and process improvement.
• Ensure effective collaboration and communication with all internal customers for greater efficiencies and attainment of the strategic plan.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees