Daytime Membership Service Associate (Front Desk Staff) - Wildwood YMCA
About The Position
Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives. Enter membership and program registration data into HRIS operating system Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch. Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count Participate and recruit participants for member challenges also known as member visit drivers. Suggest procedures or standards to improve efficiency and productivity at the Welcome Center. Ensures established processes for touring and following up with membership inquiries are followed. Assist with the attainment of membership department strategic plan goals. Provide feedback and offer solutions regarding gaps in service and/or member concerns. Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices. Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills Effectively handle conflict and member complaints, with the support of the center Membership Director Performs all other duties as assigned. The YMCA Welcomes a Diverse Workforce Equal Opportunity Employer M/F/D/V The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.
Requirements
- High school diploma and or GED required
- Excellent interpersonal and problem solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Previous customer service, sales or related experience.
- Basic knowledge of computers.
Responsibilities
- Implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives.
- Enter membership and program registration data into HRIS operating system
- Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
- Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
- Participate and recruit participants for member challenges also known as member visit drivers.
- Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
- Ensures established processes for touring and following up with membership inquiries are followed.
- Assist with the attainment of membership department strategic plan goals.
- Provide feedback and offer solutions regarding gaps in service and/or member concerns.
- Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices.
- Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
- Effectively handle conflict and member complaints, with the support of the center Membership Director
- Performs all other duties as assigned.
Benefits
- 403(b) Retirement Savings
- Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period.
- 20% Discount on tuition at Missouri Baptist University
- Free individual membership to YMCA nationwide
- Discounts on YMCA programs
- Discounts on YMCA Childcare
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
High school or GED
