Daytime Hotline Advocate

Women Helping Women • Cincinnati, OH

10d • $19 • Onsite

About The Position

Provides crisis intervention and support, advocacy, information, and referral to survivors of sexual assault, domestic violence, dating violence, and stalking. This includes telephone, written, and crisis intervention. Works consistently within the mission, vision, and values of the Agency.

Requirements

• Demonstrated experience in and passion for delivering effective services to diverse populations/audience and experience in gender-based violence field.
• Excellent organizational and interpersonal skills.
• Ability to work independently and with others as a team member and a strong representative of the agency’s brand.
• Computer literacy (MS Office, databases, email, etc.) required.
• Availability of transportation.
• Responsible for client confidentiality.

Responsibilities

• Provides direct crisis intervention services to survivors of sexual assault, domestic violence, dating violence, and stalking.
• Provides telephone and one-on-one crisis intervention services.
• Provides dispatching services for hospital and DVERT calls.
• Connects survivor to court advocates if accompaniment is needed, and support group facilitation.
• Assists client with safety planning, considering lethality risks, and provides information and referrals with each client as appropriate.
• Ensures that all survivors of abuse are served regardless of their status, as pursuant to agency policy.
• Facilitates accompaniment to proceedings/appointments/meetings as needed to provide information, advocacy, support, and safety.
• Facilitates educational and/or support groups for clients, as assigned.
• Provides program services that are: Client focused to support and meet client/community needs. o Excellent in quality and empowering to the clients.
• Advocates for survivors based on survivor-defined goals and with the consent of the survivor.
• Maintains highly accurate records / reporting systems / statistics and submits on time (e.g., documentation for WHW, for funders, for partner agencies
• Participates in the on-going process of evaluation and revising policies, procedures, and forms as appropriate.
• Maintains file information that is usable and accessible to colleagues.
• Establishes and maintains effective and professional working relationships with coworkers, volunteers, interns, donors, and board members.
• Participates in any additional training and development opportunities provided by the Agency.
• Provides training, support, and evaluation of volunteer and interns assigned to this position, including verification of observation logs, as requested by supervisor.
• Participates actively in Agency meetings and functions.
• Develops and maintains effective, professional, and collaborative relationships with others in the community.
• Collaborates with other Agency staff to ensure the provision of crisis intervention, support and advocacy is coordinated with other community systems.
• Exercises discretion when representing the Agency and maintains confidentiality in interactions within community as appropriate.
• Consistently advances the Agency and promotes positive public relations.
• To facilitate Agency effectiveness, may be expected to take on other duties assigned.

Benefits

• As stated in the current Human Resources Policies
• Women Helping Women complies with applicable laws requiring reasonable accommodations for individuals with disabilities.
• WHW is an equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed