Dataflow Sustainment Engineer 2 – Help Desk (Shift work)

Wyetech • Annapolis Junction, MD

97d • $72 - $97

About The Position

At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry. Provides life-cycle support/sustainment for analytic systems in accordance with requirements. Provides support for implementation, troubleshooting, and maintenance of Cross Domain Solutions (CDS). This support can include: escalated Tier 1 and Tier 2 support, as well as crisis support; Help Desk support; Mission Assurance Support; Operations and Maintenance of Analytic services and capabilities; Quick Reaction Capability (QRC) requirements; end of life decommissioning; Call-in support to Extended Enterprises, including Second and Third Parties; and coordination with Development, Deployment, and Software distribution. This position is designated as emergency personnel and is authorized to work during Government closures. All shifts needed for this position (Day, Night, and Special shifts). Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph).

Requirements

• TS/SCI with agency appropriate poly.
• Nine (9) years' experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required.
• Bachelor's degree in a technical, math or business discipline from an accredited college or University may be substituted for four (4) years' experience.

Nice To Haves

• DoD 8570 Compliance IAM Level 1.

Responsibilities

• Triage, isolate, and correct routine/mildly complex issues as they arise.
• Escalate complex issues to Tier 3 support.
• Help maintain support for a 24/7/365 Help Desk.
• Maintain a daily report (e.g., Shift Log) as defined by requirements that includes, at a minimum, Shift Position, Operational Incident worked, issues encountered, the status of all requests, corrective action, feedback, and special pass-down notes.
• Provide situational reports and statistics as well as problem discrepancy reports in accordance with the CDRL.
• Impart real-time changes and utilize online feedback to customers, as well as have the problem brought to the attention of site personnel.

Benefits

• Wyetech automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching.
• Generous PTO plan of up to 200 hours annually.
• Choice of Medical Plan Options, some with Health Savings Account (HSA).
• Vision and Dental.
• Life and AD&D Benefits.
• Short and Long-Term Disability.
• Hospital Indemnity, Accident, and Critical Illness Insurances.
• Optional Identity Theft and Legal Protection Services.
• Employee Referral Bonus Eligibility up to $10,000.
• Mobility Among Wyetech-supported Contracts.
• Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party.
• Employees receive two complementary branded clothing orders annually.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees