Datacenter Support Technician
About The Position
The Datacenter Support Technician will provide a full spectrum of activities necessary to assess potential customer requirements, support the establishment of processes and procedures to support the final designs, receive and integrate customer systems and components into the HRC Data Centers, sustain hosted customer equipment and services over the lifespan of the service agreement, and decommission systems when hosted customers terminate their agreements with the Command. Customer requirements are unique to the needs of the customer’s platform and their customized service model to deliver IT capabilities to the end-users.
Requirements
- Strong Knowledge of Remedy, ServiceNow, FootPrints or similar Trouble Ticketing System.
- Excellent verbal, written and interpersonal communication skills, excellent organizational and multi-tasking skills.
- Great analytical, critical thinking and problem-solving abilities.
- Superior customer service skills.
- Adaptable and capable of working in fast-paced environments.
- High School Diploma or equivalent
- Two or more years' service desk experience
- Security+ certification
- Must be US citizen
- Must possess active secret security clearance or higher
- Must be able to pass pre-employment background check
Responsibilities
- Conduct and report on new customer assessments, service designs, and architecture diagrams for customers considering HRC as a hosting and/or hoteling service provider.
- Review and provide feedback on proposed service level agreements and requirements worksheets for hosted customers and capabilities.
- Receive and install equipment in support of the onboarding projects for customers.
- Report completion of receipt and installation tasks to the Data Center team, COR, and other Government leaders.
- Provide touch-labor sustainment and coordinated repair of hosted customers and their associated IT equipment, infrastructure, and services on an annual basis.
- Decommission infrastructure components for hosted customer platforms.
- Ensure decommission equipment is packaged and shipped per customer specifications, and report completion of decommissioning tasks.
- Perform other duties as appropriate and as assigned.
Benefits
- paid holidays
- paid time off
- 401K with employer match
- dental
- vision
- health insurance plans
- life and disability benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
