Datacenter Operations Engineer

Infosys•Tampa, FL

22h•Onsite

About The Position

Infosys is seeking a Datacenter Operations Engineer . This role requires close partnership and collaboration with other Engineers and Subject Matter Experts. Required Qualifications: Candidate must be located within commuting distance of Tampa FL or Twinsburg OH or be willing to relocate to the area. This position may require travel in the US. Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 6 months of Information Technology experience. At least 6 months of experience with Hands and feed support for Data Center operations. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Technical Expertise: Experience with Hands and feed support for Data Center operations. Candidates must be available to work onsite on a rotating /fixed shift timings at respective Datacenter to provide support. It includes both on demand onsite support, and extended shift coverage as needed. Candidate must be available to work on a rotating shift schedule to provide support at Datacenter. Shift 1 06:00–15:00 PST Shift 2 14:00–23:00 PST Shift 3 22:00–07:00 PST New Installations of IT devices: Rack and stack of IT devices. Configure ILO / IDRAC on servers / network gear. Ping tests of all ILO connections. Certifications on Data center operations and cabling Install trunks and patch cords, panels and power cables as required to support additional capacity. Perform all, IT audits, annual DC track and Tape audits. Vendor access approval for break fix activity and facility repairs Provide on call support and emergency onsite coverage (may be extended time frame). Break / Fix repairs: Attend crises calls for troubleshooting cables and /or hardware issues. Troubleshooting, isolating and repairing of all cables (SM, MM and copper). Participate and execute assigned change requests. Removal and installation of parts from inside of IT hardware to include but not limited to: ○ NIC’s ○ SFP’s ○ Memory ○ Hard Drives Decommissions and Cabling: The removal of all patch cords from end to end of the cable path, to include both ends of patch panel connections. Remove old hardware from equipment racks and prepare for disposal per the decommissioning process. Removable media (disk) disposal tracking and destruction Blancco wipe process procedures, Shredding, ADR/ERI tracking and coordination. Entries into Hardware Receiving System: Package pickup and delivery to include large shipments on the loading docks or mailrooms. Coordinate / prepare for shipment and transfer of equipment to other locations Move (Lift and shift) hardware to the appropriate storage locations after HRS updated. RMA all parts as required including tracking of those parts using HRS tool. Hardware shipment receiving / tracking of all IT devices, and parts Large assets are tracked in both HRS and DC Tracks.

Requirements

Candidate must be located within commuting distance of Tampa FL or Twinsburg OH or be willing to relocate to the area
This position may require travel in the US
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 6 months of Information Technology experience
At least 6 months of experience with Hands and feed support for Data Center operations
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply
Infosys is unable to provide immigration sponsorship for this role at this time
Experience with Hands and feed support for Data Center operations
Candidates must be available to work onsite on a rotating /fixed shift timings at respective Datacenter to provide support. It includes both on demand onsite support, and extended shift coverage as needed
Candidate must be available to work on a rotating shift schedule to provide support at Datacenter

Nice To Haves

Collaborate with Technology team members to ensure efficient operation of the organization’s Datacenter operations environment
Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems
Ensure that work is carried out within agreed service levels and in accordance with project guidelines
Explain and document technical issues in a clear way to technical teams, business stakeholders
Experience and desire to work in a Global delivery environment
Good Communication and Analytical skills
The job entails sitting as well as working at a computer for extended periods of time
Should be able to communicate by telephone, email or face to face
Travel may be required as per the job requirements

Responsibilities

Hands and feed support for Data Center operations
Work onsite on a rotating /fixed shift timings at respective Datacenter to provide support. It includes both on demand onsite support, and extended shift coverage as needed.
Work on a rotating shift schedule to provide support at Datacenter.
Rack and stack of IT devices
Configure ILO / IDRAC on servers / network gear
Ping tests of all ILO connections
Install trunks and patch cords, panels and power cables as required to support additional capacity
Perform all, IT audits, annual DC track and Tape audits
Vendor access approval for break fix activity and facility repairs
Provide on call support and emergency onsite coverage (may be extended time frame)
Attend crises calls for troubleshooting cables and /or hardware issues
Troubleshooting, isolating and repairing of all cables (SM, MM and copper)
Participate and execute assigned change requests
Removal and installation of parts from inside of IT hardware to include but not limited to: ○ NIC’s ○ SFP’s ○ Memory ○ Hard Drives
The removal of all patch cords from end to end of the cable path, to include both ends of patch panel connections
Remove old hardware from equipment racks and prepare for disposal per the decommissioning process
Removable media (disk) disposal tracking and destruction
Blancco wipe process procedures, Shredding, ADR/ERI tracking and coordination
Package pickup and delivery to include large shipments on the loading docks or mailrooms
Coordinate / prepare for shipment and transfer of equipment to other locations
Move (Lift and shift) hardware to the appropriate storage locations after HRS updated
RMA all parts as required including tracking of those parts using HRS tool
Hardware shipment receiving / tracking of all IT devices, and parts
Large assets are tracked in both HRS and DC Tracks