Datacenter Operation Engineer L1

Service Global • Indianapolis, IN

292d

About The Position

The Datacenter Operation Engineer L1 position involves participating and executing small to medium engineering projects, ensuring effective customer engagement and communication. The role requires collaboration with corporate engineering teams to develop project solutions and solve problems. The engineer will provide superior technical support to customers by seeking regular input into projects and ensuring adequate preparation and communication for all changes. Responsibilities also include troubleshooting technical problems, performing root cause analysis, and managing system maintenance and performance according to established policies.

Requirements

• 5 - 7 years of experience in a related field.
• Strong troubleshooting skills in technical problems.
• Experience with desktop support, LAN/WAN, server administration, and imaging systems.
• Knowledge of telecom and instruments.
• Ability to perform root cause analysis and report findings.
• Experience in managing system maintenance and performance.

Responsibilities

• Participate and execute small to medium engineering projects, including implementation services.
• Collaborate with corporate engineering teams on project solutions and problem solving.
• Provide superior technical support to customers by seeking regular formal input into projects.
• Troubleshoot technical problems and issues in the field; perform root cause analysis.
• Identify solutions to prevent/minimize recurrence of problems and execute corrective actions.
• Perform regular maintenance and backups to all systems in the business units.
• Monitor, troubleshoot, and resolve all tickets routed to designated Service Center Assignment Groups.
• Perform IMAC's on all systems as applicable.
• Perform maintenance, patches, and updates to all systems in a timely manner.
• Manage change to the environment via Service Center change control.
• Provide clear, regularly scheduled management reports and metrics evaluating systems and performance.
• Collaborate with service partners, suppliers, internal functions, and management to support teams.
• Manage inventory, including acquisition and disposal of all IT-related equipment.
• Assist in coordination of asset disposal for client machines and peripherals.
• Develop and participate in customer/user classroom training as necessary.
• Maintain knowledge and compliance of all CAP (IT specific) and other regulatory requirements.

Benefits

• Competitive salary
• Full-time employment
• Onsite work type

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services